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bobyonjusan
2 Intern
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28 Posts
0
1259
June 1st, 2017 08:00
NOT HAPPY!
May 26th this year I ordered a new XPS 15, my 7th computer from Dell since 2006. The next day I down loaded the Order Details listing all the items. Going down the list I found McAfee Live Safe XPS 12 Month Subscription for the amount of $45.00. I did not order this item, plus further down the list is McAfee 30day Trial. ??
I called Dell customer service and explained the situation and that I did not want this software and did not want to pay for it. The representative talked to his boss and told me that once the XPS15 shipped the $45.00 would be refunded. Okay I'm happy.
Well the XPS15 shipped several days ago and there has been NO refund credited to my account. The XPS 15 is supposed to be delivered tomorrow and I'm wondering what to do. :emotion-12:
bobyonjusan
2 Intern
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28 Posts
650
0
Posted June 2nd, 2017 07:00
The Dell rep I first talked with on the phone about my problem got in touch with me yesterday. He said that a refund would be credited to my Paypal account, which it has as I received a notice from Paypal.
I don't remember the rep's name, but I would like to acknowledge his excellent work with the problem I had.
Thank you, Bob
Dell-Sahana R
4 Apprentice
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263 Posts
650
0
Posted June 4th, 2017 21:00
Greetings,
Glad to know that! We'll definitely cascade your feedback to our internal team. Please reach out to us in future for any Dell related queries and we'll be more than happy to assist you.
Thanks,
Sahana
Dell-Sahana R
4 Apprentice
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263 Posts
650
0
Posted June 1st, 2017 20:00
Greetings,
Thanks for reaching out! Please private message the order number, registered name on the account and your email address. The refund can be initiated once the order is delivered.
You could send us a private message by hovering the mouse pointer over my username, and adding me as friend.