The process that i desciribe, started on september.
I bought a laptop on paypal credit from Dell and it was faulty. At first I requested to be replaced for a new one, but technical support told me that they first have to check it out. After a month or so, the finally agreed to send me a replacement the reason it was that the motherboard has a factory defect as well as the mousepad. So after a month I received the “new” equipment, and it was equally defective from the mousepad. I have sent evidence of the issue, and they told me that my money was going to be refunded. That was on December 6th, since then I have received no information at all and they have stop answering my emails so I don’t know exactly at what point I am on my process.
I purchased the laptop for school and y have passed the whole semester without it, and paying since the beginning for a rent equipment. I so upset! I need a solution please.

Lastly they told me to dial a number, but my calls don´t goes through 800 456 3355