Based on the description issue seems to be related to accidental damage. If the computer has Complete care warranty we can arrange for the part replacement.
You can check the warranty status here. In case of expired warranty scenario, we would not be able to extend warranty entitled services. If the warranty on the computer has expired, you may contact our Expired Warranty Service team(this is for US based customers).
If the computer is in warranty, I request you to private message the system service tag number. To private message, accept my friend request; click on my user name and click start conversation.
DELL-Madhur B
4 Apprentice
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565 Posts
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Posted December 13th, 2012 23:00
Hi Neot9898,
Based on the description issue seems to be related to accidental damage. If the computer has Complete care warranty we can arrange for the part replacement.
You can check the warranty status here. In case of expired warranty scenario, we would not be able to extend warranty entitled services. If the warranty on the computer has expired, you may contact our Expired Warranty Service team (this is for US based customers).
If the computer is in warranty, I request you to private message the system service tag number. To private message, accept my friend request; click on my user name and click start conversation.
For any clarifications feel free to contact me.