If you have some other account with sysadmin priv, one can escape to bash shell and reset it from there - still, it is recommended for support to do that.  If you do not have this, there are still ways, but for those you need to contact support for sure.

I have an account with admin role.

Can we use this account to reset sysadmin password ? what is the procedure ?

No, it will not work. This is the message received when trying to change the sysadmin password by a admin user:

Only "sysadmin" can change password for "sysadmin" user.

This is the recommended procedure:

Data Domain: Changing Passwords in Single User Mode

Article Number 000464450

We don't recommend customers to log in to BASH mode as it can break things. Please contact support.

We entered SE, but when typing shell-escape command, mentioned command is not correct.

Please advise .

Is there a way to reimage or reset factory for DD9300 ?

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I cant find the article, could you please let me have it ?

I would really suggest connect via serial cable from laptop to DD than using mobile or if you have direct connection to internet from your laptop, this should work.

Lukas

it is not easy to contact support, because to our site regulations remote or onsite access is not simple.

we prefer to run the reset procedure myslef.

if anybody can guide me and help me get rid of this problem ?

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Contact support, that is the easiest way, it will take 15 minutes to them. Write shell-escape is not enough to get to DD shell.

Regards

Lukas

there is no way available to reimage the DD or factory reset or reset sysadmin passwor ????

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