Hi and thanks for the post.

Can you post a screen shot of the warranty email, but be sure to mask the personal info like service tags, etc.

Thanks much,

Rob

delltechcenter.com/ome

Hi Rob,

here the content of the notification-mail (header are in german):

Gerätename	Name des Gerätetyps	Verbleibende Service-Tage	Service-Tag-Nummer des Geräts	Service Start Date	Service End Date	Entitlement Type	Service Level Code	Garantie verlängern
(servername)	SERVER	70	(TAG)	01.12.2011 18:00:00	02.12.2014 17:59:59	INITIAL	ND	Verlängern
(servername)	SERVER	70	(TAG)	01.12.2011 18:00:00	02.12.2014 17:59:59	INITIAL	NU	Verlängern

Hi Rob,

and here you see the output of the guarantee-report of the system from OME (in german):

Systemname	Gerätemodelltyp	Gerätetyp	Versanddatum	Service-Tag-Nummer	Service-Ebenencode	Dienstanbieter	Startdatum	Enddatum	Verbleibende Tage	Garantiebeschreibung	Warranty Type
(Server)	PowerEdge T410	Server	01.12.2011 19:00	(TAG)	ND	Dell	01.12.2011 19:00	02.12.2014 18:59	67	Next Business Day	INITIAL
(Server)	PowerEdge T410	Server	01.12.2011 19:00	(TAG)	NU	Dell	01.12.2011 19:00	02.12.2014 18:59	67	ProSupport for End Users and Next Business Day On-Site Service	INITIAL
(Server)	PowerEdge T410	Server	01.12.2011 19:00	(TAG)	NU	Dell	01.12.2011 19:00	02.12.2016 18:59	798	ProSupport for End Users and Next Business Day On-Site Service	INITIAL

Hi,

So one question. The output of warranty report is showing the end dates for separate warranty that you have for the same server.

The current behavior is like this:

If you have multiple warranties associated to the same server and if one of the warranty is expiring then the mail contains information about all the associated warranties. It does filter out the warranties for same server.

We can look into how to make it better and send reports only specific to warranty which is expiring in further release.

Does this answer your question?

Yes, and if that behavior explanation does not help, then I think we can get a support ticket opened so we can look at that service tag exactly to see if we can better understand it.  For North America the number is 800-945-3355, but it may be different in your region.

Thanks much,

Rob

Hi,

for us as a customer it is important to know when a system will run out of support in advance. It is equal whether we have one, two or what-ever support-contracts for a system.

This issue is rather difficult and important in our company. So we have to count on the information coming from OME. But when we get information about asserted running-out-systems which have still valid warranty-contracts, the system get ignorred.

Following recommendation: Insert a button (or something equal) with which every user can decide whether he will get warranty-information about every single contract running out, or first when a system completely runs out of warranty.