Hello dewme,

If you have a drive dump log from your drive I can review it to see what additional errors are happening and see if the drive needs to be replaced.

Hello dewme,

I will need the A & b files so that I can view all the errors.  I will send you a private message so that you can send me the logs

Hello dewme,

For the TL1000 it is a whole system swap as I am not seeing at part# for just the drive.  Here are the dell part# H7F1T, & 1XMT9 for a replacement LTO-7, TL1000, Rack Mount, Kit Tape Backup Unit Drive.

more than likely you will need to replace the drive.

you can download ITDT to see what the drive is doing

Have ITDT am able to see drive move tapes did a drive firmware update through ITDT.  Am able to clean tapehead.  The backup software say hardware Error or Controller Error.  You maybe right. I hope to find some documentation on the error. Thanks

From the ITDT System Test Results: Failed  Code: EC5

I am getting the same from the Health Test from other sources EC: 5 is a drive failure. Can anyone confirm this?  This is a TL1000 LTO7 with up to day library and drive firmware.

error5 in generally a mainboard\head issue on LTO

Is this the .blz, .a and .b files from ITDT?  Is so how do I vew these files before sending? Thanks

BM Tape Diagnostic Tool Standard Edition - Text Report

+--------------------+ +--------------------+
Model: | ULT3580-HH7 | Serial No: | 1097001897 |
+--------------------+ +--------------------+

+-----+ +-----+ +---------------+
Host: | 2 | ID: | 7 | Firmware: | N4Q1 |
+-----+ +-----+ +---------------+
Bus: | 0 | LUN: | 0 | Changer: | 00000974872810|
+-----+ +-----+ +---------------+

+------------------------------+
Result: | FAILED |
+------------------------------+
Code: | EC 5 |
+------------------------------+
+------------------------------+
Bin Log: | 1097001897.012.blz |
+------------------------------+
Dumps: | 1097001897.012.a |
| 1097001897.012.b |
| |
| |
+------------------------------+
+-----+ +-----+
1st FSC: | 1058| 2nd FSC: | 0000|
| 1058| | 0000|
| 1058| | 0000|
| 1058| | 0000|
| 1058| | 0000|
| 1058| | 0000|
| 53A0| | 0000|
| 53A0| | 0000|
| 53A0| | 0000|
| 53A0| | 0000|
+-----+ +-----+

Hello thanks for everyone's support from this has been pretty well confirmed as a drive error/head issue.  Will Dell sell the drive?  Or is this an after market?  A standalone LTO7 drive is quite expensive not sure on the price is a replacement drive in TL1000.

I have another tape autoloader that is causing errors, this is an IBM TS2900 LTO5 ITDT is EC6, The light are on the front of the drive, it has a new cleaning tape. Can not update the drive firmware IBM requires a service contract for this. Which is part of the reason I have very few IBM items.  The drive has worked for years doing a couple of TB backup weekly.  

depending on your location a 3rd party repair center may be a cheaper option.

error code 6 is also a head fault.

Firmware updates pretty much never fix error code 5 or 6