I have a failed disk on an Equallogic PS110  device, however support for this equipment has ended.

buy a disk with the same specifications to execute the replacement however, once you make the change The controller does not recognize the disk, sending a message of: “the unit in cabinet 0, the unit is not compatible with this matrix. contact your matrix support with the model number
According to notes from their forums I found that it can be cause of the firmware level.

Does the firmware upgrade apply to the entire controller or only to the disk?
What are the requirements that I must take into account?
Is DELL technical support necessary?
It should be noted that the new disk has a higher level

I hope you can help me