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Janet A

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2 years ago

JA

Janet A

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October 24th, 2020 10:00

Critical error message. No bootable devices found

Hi. I have tried all the fixes on here by pressing F2 to go into the BIOS. However when I go into the boot sequence I cannot add or delete a boot option as there is nothing in the boot option  list. Desperate to get back online so any advice would be appreciated  Thanks

  • ejn63

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    Posted October 24th, 2020 11:00

    If you require assistance, you'll need to be far more specific.

    What is the exact "critical" error message you're seeing?  If it came with a numeric code such as 2000-0142, etc. post that.

    What model system is this (i.e, Inspiron N5110, 7779,etc.).

    What OS is on the system?

    Do you have a current backup of your data files?

     

  • Janet A

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    Posted November 1st, 2020 05:00

    Thank you for your help. The critical error message "no bootable devices found" was all that appeared on the screen when trying to boot. Its a Dell inspiron 7790 AIO system bios 1.6.4. . Version build 4400.08.  UEFI Rom. On the pre boot performance check scan it comes up with code 4400.08 success. Hardware scan complete with no issues. No bootable devices were found. Possible causes could be a corrupt OS image or a boot device is not enabled in BIOS setup. If I press F12 when booting it comes up with UEFI; secure boot on, PTT is on. If I try the recommended fix in the BIOS boot sequence there is nothing in the boot option list do I cannot add or delete a boot or swap between options as most fixes say. I would really appreciate some help as I depend on the computer to case manage my mother with Altzeimers. Thank you. I have my files backed up on one drive. 

  • DELL-Cares

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    Posted November 1st, 2020 05:00

    Hi!

     

    Thanks for reaching out to us.

     

    I’m Deepti from the Dell Social Media team. I understand that you're facing an issue with the system not booting. Please be assured that I will look into this and help you with the best available options to have this resolved for you at the earliest.

     

    I have replied via private note.

     

    -Deepti


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • DELL-Cares

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    Posted November 1st, 2020 06:00

    I am waiting for your message via private note.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • DELL-Cares

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    Posted November 1st, 2020 09:00

    Please delete the system tag and your persona detail from public post due to security reasons and reply to my private note.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • Janet A

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    Posted November 1st, 2020 09:00

    Thanks very much. If you need to contact me any other way my  and my

    . Thanks 

  • Janet A

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    Posted November 1st, 2020 12:00

    Hiw do I message via private note? 

  • DELL-Cares

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    Posted November 1st, 2020 12:00

    You can go to your Profile Page and check the Private Message icon/tab there.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • DELL-Cares

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    Posted November 1st, 2020 12:00

    You can click on the Private Message to open it and you can reply to it.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • Janet A

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    Posted November 1st, 2020 12:00

    Apologies this went into my junk mail 
     
    This happened unexpectedly on the morning of Friday 23rd October. The computer will not go past the initial message.  I have not installed any hardware or software recently. The last was a few months ago when I added light room for photo editing but been working fine for many months since. I think there may have been a windows update a couple of weeks ago but I am not certain.
     
    Apologies I cannot reply to this message and dont know how to reply by private note.