UNSOLVED
ERROR 0712: Fan is not working
Laptop is under 1year and under warrantee. So many times, I see Pre-Boot diagnostic error 0712: Fan is not working. Why would it come? I usually see this when I start it in morning which means for whole night long, laptop was idle. I am not a heavy user even though SPEC is quite high. I feel bad to see such problems after paying cost of high-end but underused laptop. Few months back laptop was completely out of action because mouse track pad was not responding, thankfully it was under warrantee and mouse pad got replaced. I need to get this Fan problem sorted too.
817
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Posted September 12th, 2022 23:00
Hello,
You can lookup what that error code means yourself here todo this you need 3 things
- The error code (without the 2000 prefix).
- The validation code you received from ePSA diagnostics.
- Your system servicetag (do not post your servicetag here)
812
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Posted September 13th, 2022 03:00
If the system is under warranty, record the error and the corresponding validation code and call Dell support.
If the system is out of warranty, you can contact Dell for a repair estimate, or take the system to the repair shop of your choice.
801
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Posted September 13th, 2022 13:00
- Outside boot diagnostics works perfect. It is somehow an error of normal cold start when laptop is shutdown for several hours and I starts it. Took a screenshot for reference
ejn63
12 Elder
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31430 Posts
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834
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Posted September 12th, 2022 15:00
Run the Dell diagnostics outside of Windows -- F12 a few times at powerup. If you see an error, record it along with the code (2000-0511, etc.) and the validation code. Then contact Dell support.