What model SSD does the system have? Most of these ship with native NVMe SSDs -- not Optane-accelerated QLC SSDs.

Thank you.  I thought the icon in programs might be for the management console referred to on the Intel site.  Do you know why the Intel optane memory and storage management icon is in with the other applications?  Thank you again for your prompt reply.

You don't "open" optane memory. It is not an application. See--

https://www.pcgamer.com/intel-optane-memory-everything-you-need-to-know/

From descriptions I have seen, it looks to be a PCI-e.  And optane + SSD is listed in the device manager.  Also, I forgot to mention that the application, the subject of my original post, is in the Microsoft store.  I deleted the one on my computer and downloaded the new one. It of course still did not work.

Thank you for your reply.  This makes me wonder why Dell installed this combination.

Unless it's one of the new Optane+ QLC SSDs, the Optane driver isn't needed.

A full NVMe SSD doesn't need an Optane accelerator - that's used either with a spinning hard drive or to speed up a cheap, low-grade QLC SSD.

Hi there !

Sorry for my approximate english

Last week, I received my brand new Inspiron 7706 2n1, and realized today that Intel Optane wasn't working properly : I also get this 0xA00906B3 error message when lauching Intel Optane Memory Storage Management app. I did a search online and found Intel recommandation to re-launch RstMwPrc service, but I can't find it in 'services.msc'.

What should I do now to fix this issue ? Please explain with basic words !

Thanks for any advice.

Regards