I HAVE A DELL LATITUDE D620 WHEN BOOTING SAYS THIS COMPUTER SYSTEM, #5ZLY6C1-595B IS PROTECTED BY A PASSWORD AUTHENTICATION SYSTEM. YOU CANNOT ACCESS THE DATA ON THIS COMPUTER WITHOUT THE CORRECT PASSWORD. PLEASE TYPE IN THE SYSTEM OR Administrator PASSWORD AND PRESS ENTER. IS THIS LOCKED BIOS OR HARD DRIVE? PLEASE HELP THANK YOU.
If this is a recent used purchase, contact the seller -- if they cannot or will not provide the password, return the system for a refund. Otherwise, add the cost of a system board to the purchase price of the system.
If you are the registered (with Dell) owner of the system, you can call for support and ask to have the system unlocked, but just one support call will cost twice what the system is worth.
I HAVE A DELL LATITUDE D620 WHEN BOOTING SAYS THIS COMPUTER SYSTEM, #5ZLY6C1-595B IS PROTECTED BY A PASSWORD AUTHENTICATION SYSTEM. YOU CANNOT ACCESS THE DATA ON THIS COMPUTER WITHOUT THE CORRECT PASSWORD. PLEASE TYPE IN THE SYSTEM OR Administrator PASSWORD AND PRESS ENTER. IS THIS LOCKED BIOS OR HARD DRIVE? PLEASE HELP THANK YOU.
BEST REGARDS,
Jared
If you purchased it on eBay, file a return reason = Not As Described. The seller is required to send you a shipping label for you to print and use to return the laptop.
U2CAMEB4ME
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Posted December 31st, 2022 04:00
Welcome to the Dell Community @JSCall
Hope it helped.
Best regards,
U2