Hi my Dell Latitude E6340s froze completely when I was playing csgo and i held down the power button to shut it down and power it back on again. It then proceeded to show the dell logo with spiining dots as usual, it turned to a black screen and it showed the dell logo again, but it said preparing automatic repair under it, with spinning dots. It then faded away leaving me with a black screen. I can only access bios by mashing f12 at startup. I use this laptop for gaming, discord, steam, youtube etc. Please help.
Everything passed except for the webcam and the hard drive, sometimes. The hard drive passed too. Problem.still occurs, what do i do? Reinstall windows? Also I cant cant a automatic repair because its just a black screen.
U2CAMEB4ME
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Posted August 25th, 2019 06:00
Welcome to the Dell Community @Ixicix
Disconnect the AC adapter.
Remove the battery.
Hold down the power button for 10-15 seconds.
Then connect only the AC adapter and power-on.
Best regards,
U2