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Arela

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7 years ago

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Arela

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December 3rd, 2019 02:00

Lat E6420 hard drive issue affecting system booting

How can I fix Error code 2000-0142,

validation 96020

Msg: Hard drive 0 - S/N W0VHTZT0 on a lat E6420 Dell laptop using Windows10 pro

 

  • U2CAMEB4ME

    6 Operator

    6245 Posts

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    Posted December 3rd, 2019 03:00

    Welcome to the Dell Community  @Arela 

    Sorry but it sounds like it's time to replace the hard drive.

    PSA 1000-0142

    ePSA 2000-0142
    PSA Hard Drive - Drive self test failed.

    ePSA Hard Drive - Self test unsuccessful.
    Your hard disk drive has indicated a failure.
    • Update to the latest BIOS and Hard drive Firmware.
    • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
    • Repeat the PSA diagnostics.
    • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.

     

    Best regards,

    U2