You're not being very specific about the RAM you've purchased. Was it selected specifically for your system using their memory configurator, or not?
There are a number of possibilities: compatibility, speed or density mis-match, or even a marginal memory socket that works with the smaller capacity module but not the larger one.
That's not the specific I was looking for. What is the Crucial part number of the module you purchased?
It's just about impossible to buy on "spec". That's why memory manufacturers such as Crucial test and certify model-specific RAM.
Bottom line: if you were to purchase another 8G module that matches the new one, it's likely to work. Since you know the new module is not compatible with the original, if you have return privileges with your memory supplier, a better course of action is to purchase a new module or pair of modules that's tested and certified to work in your system.
This system was released at the edge of the transition between DDR3 and DDR3L memory -- also be sure you're not mixing an original DDR3 with a new DDR3L (or the reverse).
Let me be more specific. my laptop comes with 2X4GB I have bought a 1X8GB compatible with the Laptop spec. when I placed the new one I have bought all works fine. But it is not working if I am adding to the new 8GB, additional 4GB from the original set I have, trying to have a total of 12GB.
Look up the details for the new one (you've provided information too vague to do so) and check to make sure the timing specifications match. If the new module has more aggressive RAM timing, it would explain the failure of the two modules to work together.
ejn63
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Posted December 29th, 2021 04:00
Check with your memory supplier about compatibility, or replace the RAM with memory tested to work with your system.
https://www.crucial.com/compatible-upgrade-for/dell/latitude-e7440