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ziadnajdawi

updated

7 years ago

Z

ziadnajdawi

1 Message

0

478

April 14th, 2020 15:00

touch Pad

Hi

this is my forth dell laptop and this is my second latitude 7400 I bought 2 months ago, now my main problem is the touch sometime its stop completely if I push little hard with two fingers it moves but not normal like move and stop and then stop again I have tried all what you have mentioned here but problem remains can you advice if I can do something more from home since my country now locked complete, also another issue with the screen there is very small green dot if I open black page do you think its a problem with the screen and if there is problem with the screen it will increase with time or it will remain as it is, waiting for your kind advice

Thanks

  • DELL-Cares

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    Posted April 15th, 2020 09:00

    We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.


    #IWork4Dell

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    Posted April 15th, 2020 12:00

    I guess I missed that somehow. So where do we go from here

  • ejn63

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    Posted April 19th, 2020 06:00

    Remove the base cover and check for a swollen battery.  If it's swollen, carefully remove it and dispose of it at an authorized recycling center.  Then replace it ASAP (the system will run fine without a battery) on AC power.