For our users to assist, they need to know the following =

Alienware model

Operating System

Have you uninstalled Alien FX and reinstalled it?

Do you have the "loop" checkbox checked?  The Alien FX is designed to run through a loop of colors.  If you don't check the "loop" box, it will run through the "cycle" once and then turn off.  This is true even if the "cycle" is a single color for 3 seconds.

Just went through all that and that does not seem to be the problem.. Still will loop checked or not it will stay on for a couple seconds and turn off..

Its the Alienware 17 from 2013. I have not uninstalled and re installed no.