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axeenah

updated

12 years ago

A

axeenah

5 Posts

0

15499

September 12th, 2014 03:00

Alienware MX15 Command Center Breakdown

Hello,

I recently re-installed a fresh windows home premium on my mx15 Alienware, installed the installation disks that came with the laptop. but my alienware fx controller refuses to come alive. I have gone through all the support suggestions that is downloading the latest alienware command center and re- installing my .net framework and so on, but the problem persists. It gives a ,net error message when the computer comes on line.

Please below  is the error message that is displayed on the screen.

 

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

 

************** Exception Text **************

System.NullReferenceException: Object reference not set to an instance of an object.

   at AlienLabs.AlienFX.Controller.ControllerMainForm.closingApplication()

   at AlienLabs.AlienFX.Controller.ControllerMainForm.controllerMainFormFormClosing(Object sender, FormClosingEventArgs e)

   at System.Windows.Forms.Form.OnFormClosing(FormClosingEventArgs e)

   at System.Windows.Forms.Form.WmClose(Message& m)

   at System.Windows.Forms.Form.WndProc(Message& m)

   at AlienLabs.AlienFX.Controller.ControllerMainForm.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

 

 

************** Loaded Assemblies **************

mscorlib

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

----------------------------------------

AlienwareAlienFXController

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Program%20Files/Alienware/Command%20Center/AlienwareAlienFXController.exe

----------------------------------------

AlienwareAlienFXTools

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienwareAlienFXTools/1.0.92.0__bebb3c8816410241/AlienwareAlienFXTools.dll

----------------------------------------

Alienlabs.CommandCenter.Tools

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Alienlabs.CommandCenter.Tools/1.0.92.0__bebb3c8816410241/Alienlabs.CommandCenter.Tools.dll

----------------------------------------

System.Windows.Forms

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Drawing

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

AlienLabsTools

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabsTools/1.0.92.0__bebb3c8816410241/AlienLabsTools.dll

----------------------------------------

System.Configuration

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

System.Xml

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

WindowsBase

    Assembly Version: 3.0.0.0

    Win32 Version: 3.0.6920.4902 built by: NetFXw7

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll

----------------------------------------

PresentationFramework

    Assembly Version: 3.0.0.0

    Win32 Version: 3.0.6920.4902 built by: NetFXw7

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll

----------------------------------------

PresentationCore

    Assembly Version: 3.0.0.0

    Win32 Version: 3.0.6920.4902 built by: NetFXw7

    CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll

----------------------------------------

System.Management

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll

----------------------------------------

AlienFX.DeviceDiscovery

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienFX.DeviceDiscovery/1.0.92.0__bebb3c8816410241/AlienFX.DeviceDiscovery.dll

----------------------------------------

AlienLabs.MasterIOBoard.Communication.Core

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabs.MasterIOBoard.Communication.Core/1.0.92.0__bebb3c8816410241/AlienLabs.MasterIOBoard.Communication.Core.dll

----------------------------------------

AlienFX.Communication

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienFX.Communication/1.0.92.0__bebb3c8816410241/AlienFX.Communication.dll

----------------------------------------

AlienLabs.MasterIOBoard.Communication

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabs.MasterIOBoard.Communication/1.0.92.0__bebb3c8816410241/AlienLabs.MasterIOBoard.Communication.dll

----------------------------------------

System.Core

    Assembly Version: 3.5.0.0

    Win32 Version: 3.5.30729.4926 built by: NetFXw7

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll

----------------------------------------

LightFX

    Assembly Version: 1.0.92.0

    Win32 Version: 1.0.92.0

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/LightFX/1.0.92.0__bebb3c8816410241/LightFX.dll

----------------------------------------

 

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

 

For example:

 

   

 

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

  can someone please tell me how to go about fixing this problem?

Thanks

 

  • Milena M458

    6 Operator

    2699 Posts

    1074

    0

    Posted September 12th, 2014 15:00

    I will recommend you to follow the steps on this ,<ADMIN NOTE: Broken link has been removed from this post by Dell>

    its very important to uninstall the net frame 3.5, 4.0 and 4.5.

    As well run the AlienFX tester that you will find in your C drive under program files in the command center folder.  

  • axeenah

    5 Posts

    1074

    0

    Posted September 16th, 2014 06:00

    hi,

    The did not solve the problem. my alienfx editor does not even show in the system tray.

    please i need help.

    thanks

  • Milena M458

    6 Operator

    2699 Posts

    1074

    0

    Posted September 17th, 2014 22:00

     

    That means you have corrupted files in the Alienware folder, have you uninstall the command center?

    If not uninstall it and delete the folder, perform a power drain, download the latest version you find in the Dell support site and install it again. 

  • axeenah

    5 Posts

    1074

    0

    Posted September 18th, 2014 05:00

    hello,

    I have tried the installation of the current  command center and did the power drain also but the problem still remains its as if their is  something that is missing in the installation package.

     I humbly remain yours please help.

    thanks 

  • Milena M458

    6 Operator

    2699 Posts

    1074

    0

    Posted September 18th, 2014 14:00

     

    When you performed the windows installation did you formatted all the partitions? As well have you tried to update the BIOS to the latest version?

  • axeenah

    5 Posts

    1074

    0

    Posted September 23rd, 2014 01:00

    hi,

    when i installed the windows i didn't format the partitions just a normal re-installation. The old windows is still there under Windows.old.

    I did update the BIOS as instructed, but still no change. when i open the alien fx in command center it shows a blank screen and when i try to load my theme. It says device not detected on the computer. Thus would not apply the theme to the computer.

  • Milena M458

    6 Operator

    2699 Posts

    1074

    0

    Posted September 23rd, 2014 16:00

    I will recommend you to perform a clean installation formatting the whole hard drive. 

  • Milena M458

    6 Operator

    2699 Posts

    1074

    0

    Posted September 24th, 2014 10:00

    As well check this other  it might help you. 

  • axeenah

    5 Posts

    1074

    0

    Posted September 29th, 2014 03:00

    Hi,

    I have tried what you requested and found out that i have a USB Device error in my device manager. I tried getting it to install the device but to no avail. Is that what is responsible for my problems?

    Thanks