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ATI 5870 issues
Hello everyone, I am a long time reader, but first time poster.
I purchased my new alienware aurora back in feb of this year. So far it has been the best PC I have ever owned. I do have a few questions that if anyone can answer that would be great.
My PC, Intel i7 920 x85, ATI 5870, 9gb ram, 875psu
I purchased my new alienware aurora back in feb of this year. So far it has been the best PC I have ever owned. I do have a few questions that if anyone can answer that would be great.
My PC, Intel i7 920 x85, ATI 5870, 9gb ram, 875psu
My 5870 has the most recent drivers and everything is up to date. I have been getting verticle grey lines on both of my monitors once and a while and I have read that others have seen that too. Are there any fixes to that?
As for the ATI 5870 issue with the Grey lines. It doesnt happen when I boot up. It probably happens 2-3 times a week, either in mid game or just if im browsing the internet. It is refered to as the "verticle gret line screen"
After this happens i can still hear sound and everything is working just no screen, I just do a hard reboot and everything is good to go.
http://www.bit-tech.net/news/hardware/2010/02/01/amd-confirms-grey-screen-crash/1
Here is the exact thing im talking about.
http://www.hardwarecanucks.com/wp-content/uploads/ati-grey-screen-of-death.png
So are there any problems with what i have said above? I just want to make sure I let dell know if i am having any issues so i can get hardware or whatever replaced before warranty runs out.
Thanks for all your help!!
Responses (15)
Solutions (0)
See this post. As I said in that thread ... I'm not sure, but i think there might be a firmware upgrade in there (or a work around built into the drivers). For one, I noticed some slightly different behavior at BIOS post (boot /load)
Since the 5870 cards we use are no different than the cards that might be installed in ... lets say a XPS-9000 or 9100 ... Dell says it's ok to install reference drivers from amd.com or nvidia.com .
Re: ATI HD-5xxx cards in desktop AW machines
Good luck.
I mentioned those things because they should be checked and not just skipped over. I have no way of knowing what you have or haven't tried already.
The problem you are having is not inherent in all 5870 cards because mine and others are working fine.
You never said how you are connecting the monitors.
I stopped reading when you started complaining
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.I dont know why my other post got deleted... Buy anyways I just did everything you said to do in the thread you listed. After reboot, i was trying to go back to this site to look at post, BAM, grey screen of death... had to reboot to post on here. So nothing changed, I dont know what else to do. BTW, I have my main monitor currently hooked up HDMI, and the other one DVI. My CRT and other monitors have all been just regular VGA when i hook them up.,......
Well, according to the article it's between AMD/ATI and Microsoft ... it's unlikely Dell can help (just caught in the middle).
But as I've said ... not all systems exhibit this behavior. So what is different with mine? ...
Try 2 DVI monitors or 1-DVI & 1-VGA ... maybe even try the Display Port . Basically, stop using HDMI and see what happens.
Your post got deleted because you said a bad word ... you have to be very careful what you say around here. I could go on about moderation and censoring, but then this post will be deleted ... or possibly the whole thread ... lets see if this even makes the cut.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.joyjamiebrady
22 Posts
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Posted September 9th, 2010 20:00
You can ask Chris (I think that's who contacted me), about the bad words. Not the typical cuss words (ticked off i thin is ok, but not the one that starts with P. Also, you cant make references to bodily fluids, lol. The poo word that rhymes with wrap is considered colored too. Theyre really nice about it, unless they see that its blatently inapropropriate. I think the main thing is keeping people from getting emotional. They want us to stick to the facts.
At least thats what I get from it.
You can redo your post and put 'that you got mad' instead of alternatives to ticked off.
DELL-Chris M
Community Manager
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Posted September 10th, 2010 07:00
demarlie,
I have my main monitor currently hooked up HDMI, and the other one DVI.
* Remove the dual monitor setup while troubleshooting
- Run only one monitor on DVI. Does the issue occur?
- Run only one monitor on HDMI. Does the issue occur?I found the post that was moved, you cannot use that word. You can say "I'm mad" or I'm angry".
DELL-Chris M (old account)
#IWork4Dell
Thank you for all the responses. My first time posting here so really didnt know what was "bad".
Anyways. When i first got my computer i had 1 monitor plugged in DVI. Then I had ordered a Monster Cable HDMI to use HDMI when i started to get the Grey Screen of Death. Issue persisted through both. As of now I only have one monitor hooked up and that is my Orginal Alienware 21.5 through HDMI, Last night it happend while playing World of Warcraft. I wasnt even doing anything intensive. Was just Idleing in a city......
DELL-Chris M
Community Manager
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56891 Posts
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232143 Points
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Posted September 10th, 2010 13:00
Try the 8.753 P04 Beta driver. If still no go, get it replaced.
DELL-Chris M (old account)
#IWork4Dell
It is interesting that there are BIOS updates for virtually every ATI 5xxx card posted in the download section ... except one for the 5870.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.

Tesla1856
10 Wizard
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18086 Posts
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71947 Points
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Posted September 8th, 2010 19:00
Try reseating your card.
Check your power cables to the card (see forum Sticky for Dell Tech. Doc)
Reinstall the Dell drivers... Uninstall, Reboot, Driver Sweeper, Reboot, Install fresh.
What make/model monitors do you have, how many, and how do you have them connected?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.