Hi chocman,

Request you to try the following steps:

(1) Restart the computer

(2) Keep tapping F2 key at the Dell logo.

(3) BIOS screen appears, move to exit tab and select load optimal defaults

(4) Now check what are the options that appear in F12 menu.

Note: Make sure that you are using a bootable media only.

Do reply with your findings.

Forgot to say i have tested the usb media in another laptop and it works ok.

Hi Kiran thanks for the reply, i have tried what you said but it didn't change anything, the options i have when pressing F2:

hard drive

second hard drive

CD/DVD/BD

network

diagnostics

enter setup

the bios version is A12 if that means anything.

thnaks.

Hi chocman,

Thank you for bringing this to my notice. Request you to try following the below steps:

(1) Restart the computer

(2) Keep tapping F2 key at the Dell logo.

(3) BIOS screen appears, move to advanced tab.

(4) Make sure that the USB Emulation option is enabled.

Now check if the issue still happens.

If yes then send me the system service tag via private message. I will check and let you know what needs to be done.

To send a private message, click on my name and select start conversation.

Hi kiran , any news on this yet please?

chocman,

What specific USB device are you testing on the M17x-R3?

hi, i have tried a usb pendrive and a usb dvdROM

"i have tried a usb pendrive and a usb dvdROM"

What specific make and models?

The usb dvdROm is samsung , the pendrive is a generic one with no name on it, i can boot from the usb dvdROM by using the CD/DVD/BD option. I have also tried today with an intel branded usb harddrive.

hi, yes i can boot from usb dvdrom but using the CD/DVD/BD option from the boot menu, i still dont have a USB option to choose for usb pendrive