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Heretic-Lynx

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10 years ago

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Heretic-Lynx

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December 18th, 2016 01:00

OSD Not working.

My OSD is not working when i try to use my ps4 on my alienware 17 laptop, there is nothing wrong with the ps4 or the HDMI cable, I have also followed previous advice and reinstalled my graphics driver which also has not worked, is there an update that is coming out or a fix that i can use to get this problem resolved? Any tips would be appreciated. 

  • Eimy_B

    6 Operator

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    Posted December 19th, 2016 13:00

    Hi,

    PS4 and XBOX aren't supported devices for the HDMI in. Which revision of Alienware 17 do you own, and which OS are you running?

  • Heretic-Lynx

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    Posted December 19th, 2016 16:00

    17x windows 10. I was using the ps4 on the alienware laptop before about 2 weeks ago and it just suddenly stopped working after a windows updatte

  • Eimy_B

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    Posted December 20th, 2016 20:00

    If this started after a windows update, you can try a system restore back to a day before this started.

  • Heretic-Lynx

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    Posted December 20th, 2016 21:00

    I tried that sadly nothing. Its still saying no hdmi connected.

  • Eimy_B

    6 Operator

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    0

    Posted December 22nd, 2016 15:00

    Update the Bios version to the latest and the video driver from our website.