UNSOLVED
Video stutter
I have an Alienware 17 R3 that has a video stutter problem whenever I play a video using a media player (I've tried the Windows 10 player, VLC player, Quicktime, GOM). Videos seem to stutter at about 5 - 10 second intervals. I believe it is due to the Intel integrated graphics. I have placed the laptop in performance mode and globally set the Nvidia 970 card as the preferred GPU, but I still have the stutter whenever I play a video. I have updated the Intel drivers. I tried to use the NVidia control panel program settings to individually set the media players to use the Nvidia card, but it only gives the option to use the Intel GPU. And there is no setting in the BIOS that I can find to set the Nvidia card as the default GPU.
Is there any way to fix this stutter?
Thanks for the response. I followed your suggestion but still have the same problem. The video is stuttering. I had the same issue with my old Alienware 17xR3, but it had the option in the BIOS to switch over to just the Nvidia gpu. Unfortunately there is no option in this laptops BIOS.
Alienware - Rodrigo
9 Technologist
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Posted January 29th, 2016 09:00
Hi,
Thank you for confirming this. It may be best to send the system to the repair facility so our technicians can check it and replace any parts necessary. For assistance with this, send me your Service Tag in a PM.
AAA737flyer
2 Intern
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Posted March 3rd, 2017 06:00
Is the stutter when on battery or power, or both?
Try disabling adobe flash in explorer settings. (advanced tab)
In Intel HD graphics software there are settings for when on battery power as well.
I would leave the GPU selection in auto located in the Nvidia control panel.
Alienware - Rodrigo
9 Technologist
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4398 Posts
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Posted January 27th, 2016 14:00
Hi,
Try reinstalling both the Intel and the NVidia drivers. Uninstall them first from Device Manager, then install the Intel driver first and then the NVidia. You can download the drivers from the Dell support site.