UNSOLVED
Computer problems
HOW, pray tell, does one receive service from Dell Computer Corporation? Several days ago I developed a problem which I thought might be related to video. My monitor was plugged directly into the monitor outlet on the mother board and had been working for over a year. I got on the phone and the first day spent five hours punching buttons to try to get to someplace where my problem could be accepted for service. I purchased an onsite service contract and a two year extension when I purchased this computer. On three separate ocassions I was disconnected from customer technical support because they were appearantly too busy to accept additional calls. That occured after spending a great deal of time pushing buttons to get there. Eventually I reached a foreign speaking technicial who talked me through disconnecting all parts of the system and reassembling it. The screen image came up and he said the problem had been solved. The image appeared normal for about 10 minutes and then began to scroll horizontal lines of various colors. There is much more to this story as this is only the beginning. Numbers I was given are denied as non-working numbers. Phone calls are disconnected. Delays are constant. AND my Dell Dimension computer works sporadically. WHAT WOULD YOU DO?
Hi,
Sorry if i'm missing something, but i don't see your system specs anywhere in your message.... (the text that you used is not very easy on the eye)
but i gather your having some sort of video problem.... when did this start happening, did the problem occur gradually or did it just happen?Do you have another monitor you could try?
Have you tried updating your graphics drivers?
Dear Sir:
Video problem developed over a week ago. Do Not have another monitor. Computer working only on and off. Phone calls to DELL are frustrating, time consuming, and useless. I am ready to "bunch" the system. This message just carried a virus. PC Cillin caught and deleted it.
My onsite service warranty is appearantly not worth much.
Maury
shunney
2 Intern
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1397 Posts
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Posted January 15th, 2004 12:00
Someone here will probably be able to help, but first you need to tell us what system you have and the specs ? and what exactly is the problem that your having?