UNSOLVED
Hotfix http://support.microsoft.com/kb/974324 won't install
Hello,
I'm experiencing the problem, described here:
http://support.microsoft.com/kb/974324
Problem appears in various full-screen applications (games, films etc.) randomly, only in native resolution of 1920x1080. It seems to appear when most of the screen is in one color (white, black, red etc.). Those are definitely not dead pixels.
It's been going on for quite some time, I have reinstalled graphics drivers a few times since it first appeared, using DriverSweeper. It's getting worse as time goes by.
When trying to install the above hotfix, I'm presented with the "The update is not applicable to your computer" message.
Thank you.
I've manually installed System Update Readiness Tool (
http://support.microsoft.com/kb/947821), which did not help - still getting the same message when trying to install the hotfix.
OS: Windows 7 x64 SP1 Home Premium
Computer Model: Dell Studio XPS 7100
Graphics: ATI Radeon HD 5870
Graphics Drivers: Catalyst Software Suite 12.6 (28.06.2012 - latest)
Aftermarket Cooler: Arctic Cooling Accelero Xtreme 5870 (the problem appeared before I replaced the cooler)
Monitor: Samsung SyncMaster B2230H
Monitor Driver: 3.0 (15.10.2009 - latest)
Display Cable: DVI
I'm using MSI Afterburner to overclock core and memory and set custom fan speeds, but the problem appeared before I started using it.
When writing my Product ID in Windows Support I receive a message " The product ID indicates that this product may be supported by your computer manufacturer."
Thank you.
Thank you.
As I mentioned, I am already using the latest driver available (12.6).
The problem appeared quite a few driver versions back. I always uninstalled old drivers using DriverSweeper before installing newer ones. The problem persisted with all the driver versions.
On another forum I was adviced to use the drivers provided by Dell instead, but the latest driver for HD 5870 on Dell Drivers & Downloads page is ancient (16.05.2010). Are there any newer Dell drivers for HD 5870?
Sorry for double post. I was told the above hotfix does not apply to the Windows 7 SP1 because the later version of it is included in SP1.
But the problem I'm having is exactly like the one described in http://support.microsoft.com/kb/974324 - flickering black and white pixels on the right side of the screen only in 1920x1080 fullscreen mode.Could anybody tell me what could cause this kind of artifacts?
DELL-Manpreet C
343 Posts
435
0
Posted July 25th, 2012 14:00
Thank you for the response.
The drivers for the HD 5870 have not been released as yet. I would like to know that since when this issue has been recurrent.
You could also try a BIOS update. Please visit this link to update BIOS
You could also try another monitor( if available) and check if the issue persists.
Awaiting response
DELL-Manpreet C
343 Posts
435
0
Posted July 23rd, 2012 12:00
Hi DEN1S,
Welcome to the Dell Community. Pertaining to this issue, I request to update the graphics drivers from the AMD website. Kindly visit this link for auto detect and install
http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
Once the installation is complete, reboot PC
Please try this and let me know of the outcome
Glad to be of assistance