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Chooch55

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22 years ago

C

Chooch55

9 Posts

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710

August 30th, 2004 11:00

Windows XP Clean Install problems

Ok, here is what I did. I did a clean install of XP home slipstreamed with the new security updates. (I did a reformat of my c: drive from a boot) Everything went well with the install, until I started reinstalling my software. I am now having a problem connecting to the internet.

I called Verizon support and the tech told me the reason I couldn't connect was because Verizon required 85% system resources, and I only was showing 60-65%. (This is after a clean install with no other software other than my sound blaster.)  I am not real familiar with which files need to run, but the tech was surprised to see SVCHOST.EXE running and using so much memory (about 5 occurences using 32,956k of memory)

I get the following error when I try to connect.

"Error 769: The specified destination is not reachable"

Now, I didn't install anything except Windows XP Home. None of the stuff Dell sent with the PC. (Most of it seemed unnecessary - help files, software I never used, etc.) Did I forget to install anything? Everything was working ok before the clean install, I have a network card and could connect to the internet fine. (One of the reasons I did the clean install was because I got a couple of viruses I was having trouble getting rid of)

I have a Dimension 8250 2.4 Ghz with 256MB.

My other problem is I had a second hard drive attached, (200mb maxtor) and I thought after the install I could just reconnect, but that hasn't been the case. I didn't have anything important on there, but was hoping to get the data again. What is the best way to get it back. (I did try the Maxtor software and it only found a 32 MB drive)

If there is any more information I need to give, let me know and I will get it at home after work.

Any help is greatly appreciated, thanks in advance.

  • Flooby

    2 Intern

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    Posted August 30th, 2004 11:00



    @Chooch55 wrote:

    Ok, here is what I did. I did a clean install of XP home slipstreamed with the new security updates.

    Are you certain that you got the configuration right on the slipstreamed CD?

    I called Verizon support and the tech told me the reason I couldn't connect was because Verizon required 85% system resources, and I only was showing 60-65%.  That's a common response from any provider that doesn't know the answer to your question, and, as applies to Windows XP (if not 9x operating systems as well) complete garbage.  (This is after a clean install with no other software other than my sound blaster.)  I am not real familiar with which files need to run, but the tech was surprised to see SVCHOST.EXE running and using so much memory (about 5 occurences using 32,956k of memory)  That's not at all uncommon.  I have 6 instances running on this PC.  This PC is also working very well.

    I get the following error when I try to connect.

    "Error 769: The specified destination is not reachable"

    See this, and the following comments re: drivers:   http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316395

    Now, I didn't install anything except Windows XP Home. None of the stuff Dell sent with the PC... Did I forget to install anything?  That depends.  Did you install the device drivers?  (Note:  They are part of "the stuff Dell sent with the PC.") Everything was working ok before the clean install,  The drivers were probably installed at that point, too.  I have a network card and could connect to the internet fine. (One of the reasons I did the clean install was because I got a couple of viruses I was having trouble getting rid of)  "A couple of viruses?" Working with outdated AV definitions?  No AV application?  Viruses do not spontaneously appear on properly protected PCs.

  • Chooch55

    9 Posts

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    Posted August 30th, 2004 12:00

    Are you certain that you got the configuration right on the slipstreamed CD?

    I am pretty sure, after I had my initial problems, I did another clean install with the original XP disc that came with my pc.

    That depends.  Did you install the device drivers?

    Probably not, I will look into this

    "A couple of viruses?" Working with outdated AV definitions?  No AV application?  Viruses do not spontaneously appear on properly protected PCs.

    I did have Norton and I still got a virus. (it was updated at the time I got the virus) More specifically, I had a hijacker that I could not get rid of. I tried a couple of times, used ad-aware and spy-bot, tried numerous things and still no luck)

    Thank you for the responses, I will look into these

     

  • Chooch55

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    Posted August 31st, 2004 10:00

    Thanks to all that responded. I downloaded the drivers from the Dell site and installed. Once that was done, I was able to connect to the internet.

    I am still having problems trying to get my 2nd hard drive to show up as more than 32mb. I used the maxblast software, but it doesn't help. This drive was working fine before I did the XP clean install. Anyone have any thoughts?

    Thanks again to everyone who helped.

  • Chooch55

    9 Posts

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    Posted September 7th, 2004 10:00

    I fixed my harddrive problem. I needed to make a boot disc with the maxblast3 software. Everything is working fine now.

    Thanks again to all those who helped.

    Chooch