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Vexrm

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Vexrm

18 Posts

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4611

June 3rd, 2008 15:00

Detailed Status?

I'm looking at the boards and people have "Building" "Testing" "Boxed" "Knitting" etc for the order status, all I have is "In Production" how can I see these others?
  • smh6986

    13 Posts

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    Posted June 3rd, 2008 16:00

    If you are in the U.S. call 1-800-433-9014 for detailed order status.  If you are outside the U.S. you will have to look up the number on your countries Dell website.  Detailed order status is no longer provided on the website.
  • smh6986

    13 Posts

    484

    0

    Posted June 3rd, 2008 16:00

    The automated order status system should provide you with the information you need.  No need to talk to a CSS. 
  • Mr.RED

    23 Posts

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    Posted June 3rd, 2008 16:00

    May you refine that for me smh6986, when you call do you want to speak to a rep or use the automated order status option? I havent bothered with a rep but i tried the automated version and it just reads whats on the website (although im in UK so it may be different here...).

     

    Thanks

  • Vexrm

    18 Posts

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    0

    Posted June 3rd, 2008 16:00

    Just went through and did the automatic thing, though I kept forgetting if I wait too long the first button I hit wakes up my cell phone. It will give me In Production - Build instead of just In Production for the order status.