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jaynescorp
32 Posts
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60886
January 8th, 2009 09:00
E6500 standby locking up issue
I have winXP installed with all drivers. Its on a Dell port replicator for the E-series and everytime it goes into standby whether on its own or if I close the laptop, it'll lock when trying to get it out of standby. There's no getting it out of standby so I have to do a hard power off. Any ideas? Any known issues?
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jaynescorp
32 Posts
997
1
Posted January 12th, 2009 06:00
Have you tried calling Dell support about it? I wonder if they know this to be an issue? I have read in another forum there are other people experiencing this same issue. I need to be able to work this out asap.
Look here:
http://en.community.dell.com/forums/t/19250827.aspxApparently it's a problem with the Webcam driver (believe it or not).
I just tested it on one of my E6500s; went into standby and came back out with no issue!Interesting...
Could be a conflict with the port replicator? :emotion-6: Again, ours are working okay. The only other thing is that I have a bunch of items disabled in the BIOS/EFI that are not in the models we have purchased (LPT, COM, modem, etc). Might want to check through the settings and disable whatever is not in your configuration.
Also, maybe try uninstalling the driver for the webcam, then disable it in device manager and see if that helps.Out of curiousity, when you close the lid, wait a second, then open it back up, does the power light ever begin to 'pluse', or is it on steady?
jaynescorp
32 Posts
997
1
Posted January 16th, 2009 08:00
This morning I read the issue with the webcam and so I went to look at the driver version and it wasn't installed. It was a default Microsoft driver so I downloaded the correct version from Dell because it said there was no driver to roll back to. It prompted me to restart the machine. I put it into standby and it still locks up.
jaynescorp
32 Posts
997
1
Posted January 16th, 2009 08:00
Yeah maybe I'll try disabling it altogether and see what happens. When I do close the lid the power LED does start to pulse. I used the same port replicator to test the other laptop with the Intel video chip and it's able to come out of standby.
jaynescorp
32 Posts
997
1
Posted January 16th, 2009 08:00
So our department has 2 of these laptops and port replicators so far. I rolled out and its having the standby locking issue. Last week I then imaged and updated everything software wise on it. I docked it and went into standby and it actually came out of standby! The only difference is that the model with the issue has the Nvidia video chip and the without the issue has the Intel chip. I'm not sure if thats something to look at because I made sure that the webcam driver is the 1.3.2.919 version and it still locks up.
jaynescorp
32 Posts
989
1
Posted January 16th, 2009 09:00
Yes both of them pulse. They go into standby fine but the Nvidia based one does not come out of standby. I press the power button then move the mouse and tap the keys on the keyboard. The pulsing stops and the power LED is solid blue but the screen is black. I have tried it undocked with the same results.

smilexs
6 Posts
997
1
Posted January 11th, 2009 03:00
I have the same problem! I am also looking for answers. Why is dell so frustrating!