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Error Message: Display Driver Has Stopped Responding
3 week new XPS13. Sporadically receiving an error message:
Display driver has stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered.
I have updated the latest BIOS and drivers that are available for my specific laptop, but the error still pops up, seemingly at random. Anyone else having this issue? Any fixes or suggestions? Thank you.
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I have the same problem with my Inspiron 5559. It seems to be a common problem, related to the Intel driver, especially on 6th Generation processors.
There is an updated generic driver but it doesn't want to install on my laptop because the original driver may have been customised by Dell.
Come on Dell! Please customise and release the new driver as soon as possible!
Philip
themikewilson
3 Posts
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Posted June 2nd, 2016 19:00
I've got the same problem with an Inspiron 7559. Tried the same fixes as others with no results. Also the same issue in trying to update from Intel - the drivers are special mods by or for Dell. PLEASE DELL do something!
themikewilson
3 Posts
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Posted June 3rd, 2016 09:00
Thanks. I found the fact that they had an updated driver and installed it. No repeats so far. I just don't understand why when you run Dell diagnostics that it comes back and says everything is OK when they've got this updated driver for several months. I've had Dell computers for many years and I find their after sale help not nearly as good as it used to be. I shouldn't have to find problem solutions from a forum when I've tried to get answers from Dell.

ieee488
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11126 Posts
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Posted January 15th, 2016 13:00
http://www.dell.com/support/article/us/en/19/SLN148687/EN