In the middle of May 2008 my Inspiron 1501 laptop started shutting down unexpectedly and there were no BSOD winows.  Just - wham - like the power in the building had gone off but being a laptop the battery should have kicked in but it didn't.

So after numerous call to Bangalore and a BIOS update from Bangalore, it was "determined" that it was a software problem and not a hardware problem.  (I am not convinced of that.)  So, I was told to do a clean install of Vista and while the tech person said he would send me detailed instructions via e-mail he did not.  I had to write back and then someone else referred me to a third party website for those instructions.  Well, after several attempts (uninstall, reinstall, uninstall, reinstall, etc.) I finally got things back to working order, or so I thought. Yesdterday it worked like a charm but now other problems come up such as not being to load or start windows when trying to boot up the computer or other errors flashing across the screen.

I have had it.  This machine is under warranty until February 2009 and I expect Dell to fix it or replace it.  What do I have to do to accomplish that?  Is it possible to talk with a live person at corporate headquarters in this country???   I have sent a letter to Dell in Round Rock, Texas but so far there has been no reply.  (An earlier letter to Austin, Texas was returned as "undeliverable as addressed.)  I am now ready to file a complaint with the Better Business Bureau as well as contacting the Attoryneys-General of Texas and California and going public with this via "7 on your side" at KGO-TV in San Francisco.   Before doing that I hope that someone reading this posting in this forum will have a better idea.  Thanks for reading this.