UNSOLVED
Issues With Start-up
Bear with me as I am not beside my laptop at this moment and cannot supply specifics as to the model or any numbers off of it.
It is a Dell Inspiron E1505, about 2 years old.
I recently started having issues with my laptop freezing while accessing the internet or specific folders associated with FrostWire. I deleted uninstalled FrostWire and affiliated files and folders and have also deleted files that were labelled as corrupt. After a few days of still freezing up, my laptop actually ceased to login. I could access my login screen but it would freeze on the Windows Welcome screen while loading my desktop. I proceeded to run my laptop in safe mode to run different programs to search for any malicious software or viruses and nothing was found. Now, however my computer recently began to freeze in safe mode and subsequently now it will not log into safe mode either.
As soon as I am back home and can access my laptop I will add more specified information needed.
I'd appreciate any words of assistance before I'm stuck with having to ship my laptop back to Dell.
TheRealFireblad
4 Apprentice
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4639 Posts
176
0
Posted February 25th, 2009 11:00
Welcome to the forums :emotion-21:
First of all... when you say you "deleted" FrostWire and associated folders/files, I hope you actually meant you uninstalled them?
As for the problem... since you can't even boot into Safe Mode... there's not a lot you can do - unfortunately :emotion-6:
Have you tried running the Dell Diagnostics tests?
Is there (still) a 'Recovery' partition on the hard drive? If there is, your best bet would be to use it (CTRL + F11 at startup?), to restore the system to its factory settings.
If there's no recovery partition, you'll have to boot from the OS disc, and either perform a 'repair' install, or (quick-) format the hard drive, and do a 'clean' installation.
Either way, you'll have to reinstall all the drivers etc yourself, so make sure you have the discs you got with the system to hand, before you start.
If you didn't get any discs (see below), you'll have to download all the drivers from the 'Drivers & Download' section for the Inspiron E1505 on the Dell website.
Click on the 'Drivers & Download' link at the bottom of this (or any other) page, and either enter your Service Tag, or simply select your model.
If you didn't get discs - or you've 'misplaced'/lost them, you should request backup discs :emotion-55:
medic_ward
11 Posts
176
0
Posted February 25th, 2009 12:00
try removing all the un-needed items in the boot up process...
go in safe mode, then go to start > run > then type msconfig then go to the start up tab. Remove anything that says update, aol, qttask, office... stuff like that.... it will boot up faster, and it will let you know if one of your start up items is the actual culprite... If that does not work and the recovery partition is not there, then get your xp cd and boot to it... when it comes up go to the recovery console and try chkdsk or fixboot and see if that helps..
AMU13
2 Posts
176
0
Posted February 25th, 2009 11:00
Yes, I did go through the uninstall of all related files through my add/remove programs so FrostWire is completely removed from my computer.
While I was running in safe mode it would not let me access many diagnostic tools but I have not tried the other option of ctrl + F11 at start-up. I do still have all of my disks and information for my computer so that would not be an issue.