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gstc

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gstc

7 Posts

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15601

July 25th, 2005 20:00

mouse pointer

My computer (Inspiron 8200) has developed the frustrating habit in which the mouse pointer becomes uncontrollable. The pointer suddenly dashes from the bottom left of the screen to the top right and defies all attempts to go where you want to put it. Then suddenly it will behave itself for a short while before "doing its own thing" again. Using the touch pad does not make any difference. I need help urgently!
  • Oleg2003

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    Posted July 26th, 2005 00:00

    I have the same problem as you :-)
  • gstc

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    Posted July 26th, 2005 01:00

    How do you deal with the problem? I wonder if there are many others who have the wandering mouse pointer problem. Is this only a difficulty for Inspiron 8200 or do other laptops present similar difficulties? I have not had this problem with any other computer, even Dell desktops.
  • Oleg2003

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    Posted July 26th, 2005 02:00

    have Dimension 2400 mouse wondering stoped happning too often,but time to time it does and I did not bother to find out why it's doing it as it does not happen too often.
  • snapohead

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    Posted July 28th, 2005 03:00

    gstc - This is quite a common problem in the 8200. Your kb or palmrest needs replacing (for the 8200, most likely the palmrest). You could probably locate the problem by disabling the touchpad/touchstick one at a time. I'd start with the touchpad.
  • Hansom

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    Posted July 28th, 2005 20:00

    I have experienced the same issues with my 8100 and 8200, except that it also selects items when i'm moving the pointer around.  I don't exactly follow your proposed remedy.
  • snapohead

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    Posted July 31st, 2005 23:00

    Hansom - Its basically the same problem causing this. To disable the touchstick/touchpad one at a time, you go into the mouse settings in control panel. If the option isn't there, load the latest touchpad drivers from the Dell website and try again.
  • agiapmd

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    Posted August 2nd, 2005 18:00

    I have the exact problem with my I8200.  This seemed to happen after I upgraded my office to MS office 2003 (coincidence?).  Scanned for virus using Norton Antivirus and Mcafee latest definition and found none.  Contacted Dell support and they told me I have to replace the keyboard.  Cost $40.89 total including shipping and tax.  I have to wait until I installed it to see if it fixes the problem.  I also noted that they have a recent update for Alps GlidePoint/StickPointer, Driver, Windows 2000, Windows XP, Multi Language, Multi System, v.5.4.102.12, A09 on Dell website posted 5/12/05.  Have anyone tried this to see if this fixes the problem?

     

  • snapohead

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    Posted August 2nd, 2005 23:00

    Like i said above, the palmrest is most likely at fault in the 8200. If its not the palmrest, its the keyboard. But the vast majority of the time its the palmrest, so i have my doubts that the keyboard will fix your problem (although it is possible).
  • agiapmd

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    Posted August 3rd, 2005 00:00

    Well, I just upgraded the Dell mouse/touchpad software and turned off my stick function and it seems to be working okay so far.  Therefore, I am hoping it's my keyboard.  The keyboard installation is much simpler than palmrest panel.  Looking at the instruction for palmrest panel installion, one practically has to take this laptop apart.  Will see what hapen when I installed the keyboard once it gets here.  Will keep you all posted. 

  • gstc

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    Posted August 4th, 2005 20:00

    Snapohead

    Thank you for your suggestions. I will try these and see what happens. I had been so frustrated that I did not use my Inspiron  for ten days. I used my office Dimension instead. However I need to use my laptop, so I will have to try to get things back to normal. Will let you and others know what happens.

    I think though that DELL should be made aware of the problem and they should do something about it.

    Cheers!