Bought a new Inspiron Laptop from Dell on line, charged the batteries for 12 hours as soon as I got it, but as soon as it powers up it powers right down.  Called tech support and was told that the service tag / express code wasn't in the database because my computer is so new.  I guess I'm supposed to believe keeping a database updated with current order information is something too difficult to accomplish?  They said "the tool to update the database" was down, and I had to call back the next day.  They gave me a Case Number to make calling back easier.  Called back the next day, and was told they couldn't find the Case Number.  Got transferred and put on hold for a half hour.  Called back, got transferred and got a busy signal.  Called back again twice with similar results.  Finally had enough.  Called back and said I want to return this merchandise, tell me what I need to do to accomplish that.  Got told that the department that handles returns is closed and I have to call back in an hour.  ABSOLUTELY RIDICULOUS.  I have always been a loyal Dell customer and was a sysadmin for 25 years.  My previous company was a big Dell customer -- I don't know what has happened to Dell, but if I ever manage to get this laptop returned I'm going to go to Staples and buy an HP.  Unbelievable.