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shreyaanjali

updated

11 years ago

S

shreyaanjali

1 Message

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3839

May 21st, 2015 03:00

Screen problem

I am getting problem in my dell laptop any one can help me??

When I just move my lappy from one place to other then screen has gone unvible and nothing hs gone shown on screen cleasr it seems a coloured shadow like that when there is no signal on tv.

Please help me out.

  • DJ

    DELL-Jennifer K

    4 Apprentice

    •

    1230 Posts

    559

    0

    Posted May 21st, 2015 06:00

    Good day! Thank you for writing to the community.

    To get a better understanding, can you help me with the following information:

    • Were there any software / hardware changes made on the system recently .
    • After the screen goes blank does the system shutdown or do you have to restart the system to resume work .
    • Does this happen on all the applications or any specific applications .

    Can you also provide your computer model ,os installed on the system  to perform model specific troubleshooting.

    Hope to hear from you soon.

    Kindest Regards,

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