UNSOLVED
2007WFP replacement, got a 2007FP instead
So I was sent a 2007FP instead of the 2007WFP that I was supposed to recieve. I followed Chris M's instructions to the letter. I am at work so I cannot check the rev of the incorrect monitor, but ill bet its an old one. Has anyone else had this problem? Dell customer care chat told me they were out of stock on the 2007WFP so they sent me "a higher quality more expensive monitor" instead. The person I was talking to could not seem to realize that I bought this thing specificaly for the W ... widescreen.
Whats the next step, I have no clue. Any suggestions?
jtfinke
technicolor
36 Posts
628
0
Posted June 20th, 2006 16:00
Im so sorry this happened to you all.
How dare they just decide to send you a different monitor, and use price as a justification!? what in the heck
Since Dell has this on record now, since it shows up in "my orders"..perhaps you should call instead of going thru ChrisM again..that could take weeks...
serioulsy beetch somebody out on the phone and get a wfp overnighted
@jtfinke wrote:
I am so mad right now, i am not going to call them until tomorrow. I don't want to be mean on the phone, I just want this fixed and fixed fast.Counting to 10......1......2.......3......4......5......6......7.....8.....9.....10........didnt work, Ill sleep on it.
I'm pretty mad about this also. What a waste of my time. I'm probably going to have to wait another 3 weeks for a new 2007WFP now, and hope that they don't send me another 2007FP.- I am so mad right now, i am not going to call them until tomorrow. I don't want to be mean on the phone, I just want this fixed and fixed fast.Counting to 10......1......2.......3......4......5......6......7.....8.....9.....10........didnt work, Ill sleep on it.
- Same problem here. I thought it was by accident though. I didn't know they purposely substituted the 2007FP. Anyway, I just sent the 2007FP back, and I PM'ed Chris M. I really would like a well-working 2007WFP as soon as possible. I also want the widescreen one, even though the 2007FP is worth more.
The 2007FP I received was A02. Also, the instructions say to put the old display in the new box. How did they expect us to put the 2007WFP in the 2007FP box? The dimensions are different.Message Edited by ToadX on 06-20-200601:16 PM
technicolor
36 Posts
628
0
Posted June 20th, 2006 17:00
@jtfinke wrote:
technicolorI thought about doing that. But what if they overnight me a 2007WFP A00.
yeah that is true
i am so firey tho
i would be on the phone demanding the next monitor up for all my troubles
this is so stupid
to be in mointor limbo for months
that's what it amounts too when you start adding up all the time this takesMessage Edited by technicolor on 06-20-200601:22 PM
jtfinke
48 Posts
628
0
Posted June 20th, 2006 16:00