So my new 2007WFP ships out on the 26th of May with the current gradient problem still there. I call tech support on the 31st to get what I thought would be an easy replacement shipment. After spending more than 45 minutes being transfered to three different departments and arguing with the foreign tech support that the problem is well known and not the fault of my system I finally get a supervisor who agrees to replace out the monitor. Ok rant over...
Now my question is when will the FIXED monitors be shipping? My replacement order shows a shipping date of June 8th, is this going to be from the fixed batch or is Dell going to pay shipping for a third monitor? I see another user reported that the fixed monitors would not be available until after June 15th... Also, I assume that my 21 day return option starts from the date I get a properly working monitor from Dell?
Last question, are the fixed monitors coming out of the China or Mexico factory?
Sounds like this is going to take a while, then. I just want to make sure that you have received my PM with the information that you required. Do I need to call tech support for this or could I just wait for the new replacement?
Is it possible then to opt not to receive a replacement until a new one (with the fix) is available? It is a hassle for both parties to ship a new un-fixed monitor before the fixed ones become available, don't you think?
nycamc
4 Posts
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Posted June 2nd, 2006 13:00
Sounds like this is going to take a while, then. I just want to make sure that you have received my PM with the information that you required. Do I need to call tech support for this or could I just wait for the new replacement?
Thanks.