UNSOLVED
C2723H, muffled/echo sound
Hi,
I have a customer who purchased a C2723H monitor for their home office. They conduct many Teams and Zoom meetings.
They have a new Optiplex computer that is connected to the C2723H through the provided USB cable.
They are reporting that people are saying that when they talk in a video call, regardless of the application, they sound muffled and their voice is echoing.
The microphone is built into the monitor so I am not sure what to do?
Has anyone else had this happen with their C2723H monitor? What can I take to help them resolve their problem?
DELL-Chris M
Community Manager
•
56891 Posts
•
232143 Points
395
0
Posted April 12th, 2022 07:00
Send your user the link to the online C2723H User's Guide. Tell them to go to page 56.
They need to first "Reset Audio & Webcam".
Then they need to test all five "Audio Profiles" =
Standard
Voice
Movie
Game
Music
DELL-Chris M (old account)
#IWork4Dell