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Dell E153FP Dark screen
Running Windows XP pro and booted up workstation but the monitor E153FP was dark. Turned off/on monitor and I could see everything for about 5 seconds and it went dark again. Same thing happens every time I turn it off and on again. I can faintly see my desktop icons but too dark to do anything.
No one was playing with the brightness and the connections appear to be good.
Any ideas????
243
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Posted November 3rd, 2007 18:00
Hi,Did what you asked... disconnected cable from the back of the PC.Directly plugged in the monitor to the wall outlet. Test box appeared then a few seconds.. the screen when dark again. I could faintly see the box moving.So it still happens.John243
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Posted November 5th, 2007 01:00
njdevil61,
If under warranty, get it replaced. If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896.
They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done
DELL-Chris M (old account)
#IWork4Dell
243
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Posted November 5th, 2007 11:00
Yeah but good luck to me finding my paper work :(Went digging for it over the weekend.. can't seem to find it.243
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Posted January 2nd, 2008 17:00
I still can not find my paperwork. I was wondering if you could provide me with information on how I could get this monitor fix for a fee?THanks,John243
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Posted January 4th, 2008 16:00
njdevil61,
We do not have that service. All we do is exchange them.
DELL-Chris M (old account)
#IWork4Dell
DELL-Chris M
Community Manager
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243
0
Posted November 2nd, 2007 15:00
Does it pass the Monitor STFC (Self Test Feature Check)?
* Turn off the monitor
* Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation
* Unplug the monitor video cable from the back of the computer
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background
DELL-Chris M (old account)
#IWork4Dell