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Forex Lover
2 Posts
0
918
August 13th, 2019 15:00
Energy Saving Mode Problem
When I attempt to connect my Dell monitor to my computer, a pop-up window appears either stating "Entering Energy Saving Mode" or "Entering Energy Saving Mode in 5 mins." After a few moments the pop-up window disappears and my monitor screen remains blank....................... my desktop icons and background wallpaper fail to appear. What specific steps do I need to take to resolve this problem............................... any assistance would be greatly appreciated. Thanks!
Forex Lover
2 Posts
714
0
Posted August 14th, 2019 22:00
My computer is custom built with the following components:
- Processor - Intel Core i7 - Kaby Lake Quad-Core CPU@3.60GHz
- Video Cards: Zotac GeForce GTX 1060 (6GB) & GTX 1660 Ti(6GB)
- Motherboard - ASUS PRIME Z270-P
- Power Supply - EVGA 850 watt Platinum
- Memory - 16 GB
- Monitors - Dell U3415W
- Operating System - Windows 10 Home-64 bit
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
691
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Posted August 15th, 2019 06:00
Forex Lover,
* This U3415W shipped from Dell on 3/21/19 to Amazon. So it is 5 months old. How long have you had it?
* Have you only tested the U3415W on this one custom PC? If yes, try testing it on another PC to see if the same issue happens
* Does the stand alone U3415W Built-in Diagnostics (page 61 in the online User's Guide) pass?
* List every video out port on both the Zotac GeForce GTX 1060 and GTX 1660 Ti
Jesse L (retired)
monitortech
1 Rookie
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21 Posts
735
0
Posted August 13th, 2019 20:00
What computer, video card, monitor, and operating system?