S2340T Touch will not function until the USB cable is connected to the PC
Unfortunately this monitor does not work as advertised. My Dell computer which is loaded with Windows 8 does not recognize the monitor as a touchscreen even though I have downloaded and installed the current drivers for this monitor, all it does is act like a standard flatscreen monitor. Even Dell's own troubleshooter does not recognize the monitor as being attached to the computer. I tried talking to Dell's customer service a number of times but they were of no help Instead they referred me to Microsoft. I was on the phone for over an hour trying to get this monitor to work with Windows 8 and still no luck. They referred me to a level number two tech which is investigating why it will not work with Windows 8 on a Dell computer. So for almost $700 all I have is a standard flatscreen monitor. So does anybody have any ideas why a Dell monitor will not work on a Dell computer?
Update, Fixed it - It looks like I get to answer my own problem. After doing some more research on the Dell support site I found a webpage "Features of the S2340T monitor" that says in real small print at the bottom of the page In the notes section "in order for the touchscreen to work you need USB upstream cable that is connected from the monitor to the computer". It would be nice if they would put this on the installation sheet instead of just using pictures which does not always tell the whole story. Now that I have it working it is an outstanding monitor. Also you would think that Dell customer service over in India would double checked on how the monitor is installed with the proper cables. So I hope this helps anybody else who has the same problem that I have had trying to connect up a touchscreen monitor from Dell.
I had the HDMI, Display Port & USB Upstream all connected. When I powered up my new XPS 8500 for the first time, nothing happened. India had me disconnect all the cables except the HDMI & the display powered up but without the touch feature. I found the small print about touch requiring the USB Upstream cable & now it plays fine. I still can not receive my upgrade to Windows 8 due to a glitch that India has not been able to resolve.
Ufoman99 and/or BrooksPWM, since you own the S2340T touchscreen, can one of you help me with a very easy question?
What are the height and width dimensions of the screen *including the bezel (outer plastic frame)?* Literally hold up a tape measure and let me know the height and width from the very edge to very edge of the screen.
I am trying to fit a Dell monitor into a cabinet and, after doing all my research online, bought a 21.5" Dell monitor that turned out not to be the dimensions I had expected. Now I have to exchange it but I'm not sure what size to get.
I have this monitor. The screen itself is 23 1/8" wide and 13 3/8" tall. That is the dimensions of the glass, which extends fully to the edge of the display covering the bezel. Keep in mind that all the controls including the power button are on the side. You will have to leave room for access.
Also, that doesn't include the stand. A big feature of this monitor is the ability to tilt it at any angle from vertical to flat.
JIM BROOKS
2 Posts
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Posted November 11th, 2012 09:00
I had the HDMI, Display Port & USB Upstream all connected. When I powered up my new XPS 8500 for the first time, nothing happened. India had me disconnect all the cables except the HDMI & the display powered up but without the touch feature. I found the small print about touch requiring the USB Upstream cable & now it plays fine. I still can not receive my upgrade to Windows 8 due to a glitch that India has not been able to resolve.