Hi. Welcome to our community. We understand your concern. Please try the below mentioned steps and let us know the outcome.

Please enable the hidden Admin account first and then download it. To enable the Admin account, click on Start >type CMD >in the command window in C :> net user administrator /active: yes

Once the Admin account is activated, restart and login to the account .Download the Bluetooth driver.

Hi Thanks for the help.

When I enter the command (without the space after the colon) I get a

C:\>net user administrator /active:yes

System error 5 has occurred.

Access is denied.

Thanks for your help

Sebastian

Sebastian, that’s alright. We’ll try and assist you. We’d like to call you and discuss the issue. Please provide the system service tag along with your primary and alternate contact number via private message. To verify the ownership, let us know the name under which the system is registered. To send a private message, click on my name and select ‘Send private message’.

Ok is figured out how to get the Administrator account (I needed to use the Administrator CMD and I was using the regular one)

When I try to install the driver from the Administrator account I now get this error:

Thanks for your help

[04/13/17 17:18:32] Update Package Execution Started

[04/13/17 17:18:32] Original command line: "C:\Users\s_bir\Downloads\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).EXE"

[04/13/17 17:18:32] DUP Framework EXE Version: 3.4.4.35

[04/13/17 17:18:32] DUP Release: YW21WA04

[04/13/17 17:18:32] Initializing framework...

[04/13/17 17:18:32] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[04/13/17 17:18:32] logo.png

[04/13/17 17:23:51] User Command: attended

[04/13/17 17:23:51] DUP Capabilities Value: 39845887 (0x25FFFFF)

[04/13/17 17:23:51] DUP Vendor Software Version: 12.0.1.750

[04/13/17 17:23:51] Local System/Model Compatible with this Package? Yes

[04/13/17 17:23:51] Local System OS Version: 10.0.0.0

[04/13/17 17:23:51] OS Compatible with this Package? Yes

[04/13/17 17:23:51] Local System OS Language: EN

[04/13/17 17:23:51] Language Compatible with this Package? Yes

[04/13/17 17:23:51] Extraction-miniunz path: C:\PROGRA~3\4EC711~1\dell\drivers\NETWOR~1.750\miniunz.exe

[04/13/17 17:23:51] Extraction-arguments:  -x C:\Users\s_bir\DOWNLO~1\NETWOR~2.EXE -o -d C:\PROGRA~3\4EC711~1\dell\drivers\NETWOR~1.750

[04/13/17 17:23:51] Extraction-GetExitCode: 0

[04/13/17 17:23:51] Identified Behavior : attended

[04/13/17 17:23:51] Temporary payload log file name: C:\ProgramData\4ec7116d-db28-4929-8bb7-8178a21be641\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP30DB.tmp

[04/13/17 17:23:51] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\4ec7116d-db28-4929-8bb7-8178a21be641\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP30DB.tmp""

[04/13/17 17:23:51] Path : C:\ProgramData\4ec7116d-db28-4929-8bb7-8178a21be641\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)

[04/13/17 17:23:51] Identified Behavior : attended

[04/13/17 17:24:09] Append Vendor Software Log: C:\ProgramData\4ec7116d-db28-4929-8bb7-8178a21be641\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP30DB.tmp

[04/13/17 17:24:09]

--- Start of Vendor Software Log ---

[04/13/17 17:24:09]

--- End of Vendor Software Log ---

[04/13/17 17:24:09] Vendor Software Return Code: 3221226505

[04/13/17 17:24:09] logo.png

[04/13/17 17:24:09] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[04/13/17 17:24:09] Name of Exit Code:

[04/13/17 17:24:09] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[04/13/17 17:24:09] Exit Code set to: 1 (0x1)

[04/13/17 17:24:09] Result: FAILURE

[04/13/17 17:24:23] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).txt

[04/13/17 17:24:55] User Command: attended

[04/13/17 17:24:55] DUP Capabilities Value: 39845887 (0x25FFFFF)

[04/13/17 17:24:55] DUP Vendor Software Version: 12.0.1.750

[04/13/17 17:24:55] Local System/Model Compatible with this Package? Yes

[04/13/17 17:24:55] Local System OS Version: 10.0.0.0

[04/13/17 17:24:55] OS Compatible with this Package? Yes

[04/13/17 17:24:55] Local System OS Language: EN

[04/13/17 17:24:55] Language Compatible with this Package? Yes

[04/13/17 17:24:55] User Parameter: logfile

[04/13/17 17:24:55] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).txt

[04/13/17 17:24:55] Extraction-miniunz path: C:\PROGRA~3\27F1C8~1\dell\drivers\NETWOR~1.750\miniunz.exe

[04/13/17 17:24:55] Extraction-arguments:  -x C:\Users\s_bir\DOWNLO~1\NETWOR~2.EXE -o -d C:\PROGRA~3\27F1C8~1\dell\drivers\NETWOR~1.750

[04/13/17 17:24:56] Extraction-GetExitCode: 0

[04/13/17 17:24:56] Identified Behavior : attended

[04/13/17 17:24:56] Temporary payload log file name: C:\ProgramData\27f1c8c0-c792-4ba1-b1f2-66b5f862f34e\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP2B1B.tmp

[04/13/17 17:24:56] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\27f1c8c0-c792-4ba1-b1f2-66b5f862f34e\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP2B1B.tmp""

[04/13/17 17:24:56] Path : C:\ProgramData\27f1c8c0-c792-4ba1-b1f2-66b5f862f34e\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)

[04/13/17 17:24:56] Identified Behavior : attended

[04/13/17 17:25:12] Append Vendor Software Log: C:\ProgramData\27f1c8c0-c792-4ba1-b1f2-66b5f862f34e\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP2B1B.tmp

[04/13/17 17:25:12]

--- Start of Vendor Software Log ---

[04/13/17 17:25:12]

--- End of Vendor Software Log ---

[04/13/17 17:25:12] Vendor Software Return Code: 3221226505

[04/13/17 17:25:12] logo.png

[04/13/17 17:25:12] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[04/13/17 17:25:12] Name of Exit Code:

[04/13/17 17:25:12] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[04/13/17 17:25:12] Exit Code set to: 1 (0x1)

[04/13/17 17:25:12] Result: FAILURE

[04/13/17 17:25:39] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).txt

[04/13/17 17:25:58] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[04/13/17 17:25:58] Name of Exit Code:

[04/13/17 17:25:58] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[04/13/17 17:25:58] Execution terminated at date-time 04/13/17 17:25:58

[04/13/17 17:25:58] ######

਍਍[04/23/17 20:13:23] Update Package Execution Started

[04/23/17 20:13:23] Original command line: "C:\Users\s_bir\Downloads\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).EXE"

[04/23/17 20:13:23] DUP Framework EXE Version: 3.4.4.35

[04/23/17 20:13:23] DUP Release: YW21WA04

[04/23/17 20:13:23] Initializing framework...

[04/23/17 20:13:23] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[04/23/17 20:13:24] logo.png

[04/23/17 20:13:29] User Command: attended

[04/23/17 20:13:29] DUP Capabilities Value: 39845887 (0x25FFFFF)

[04/23/17 20:13:29] DUP Vendor Software Version: 12.0.1.750

[04/23/17 20:13:29] Local System/Model Compatible with this Package? Yes

[04/23/17 20:13:29] Local System OS Version: 10.0.0.0

[04/23/17 20:13:29] OS Compatible with this Package? Yes

[04/23/17 20:13:29] Local System OS Language: EN

[04/23/17 20:13:29] Language Compatible with this Package? Yes

[04/23/17 20:13:29] Extraction-miniunz path: C:\PROGRA~3\86803A~1\dell\drivers\NETWOR~1.750\miniunz.exe

[04/23/17 20:13:29] Extraction-arguments:  -x C:\Users\s_bir\DOWNLO~1\NETWOR~2.EXE -o -d C:\PROGRA~3\86803A~1\dell\drivers\NETWOR~1.750

[04/23/17 20:13:30] Extraction-GetExitCode: 0

[04/23/17 20:13:30] Identified Behavior : attended

[04/23/17 20:13:30] Temporary payload log file name: C:\ProgramData\86803a90-f00c-4cea-a19f-ba16b2320ad5\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP79E5.tmp

[04/23/17 20:13:30] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\86803a90-f00c-4cea-a19f-ba16b2320ad5\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP79E5.tmp""

[04/23/17 20:13:30] Path : C:\ProgramData\86803a90-f00c-4cea-a19f-ba16b2320ad5\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)

[04/23/17 20:13:30] Identified Behavior : attended

[04/23/17 20:13:50] Append Vendor Software Log: C:\ProgramData\86803a90-f00c-4cea-a19f-ba16b2320ad5\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP79E5.tmp

[04/23/17 20:13:50]

--- Start of Vendor Software Log ---

[04/23/17 20:13:50]

--- End of Vendor Software Log ---

[04/23/17 20:13:50] Vendor Software Return Code: 3221226505

[04/23/17 20:13:50] logo.png

[04/23/17 20:13:50] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[04/23/17 20:13:50] Name of Exit Code:

[04/23/17 20:13:50] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[04/23/17 20:13:50] Exit Code set to: 1 (0x1)

[04/23/17 20:13:50] Result: FAILURE

[04/23/17 20:13:58] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).txt

਍਍[04/23/17 20:39:44] Update Package Execution Started

[04/23/17 20:39:44] Original command line: "C:\Users\s_bir\Downloads\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).EXE"

[04/23/17 20:39:44] DUP Framework EXE Version: 3.4.4.35

[04/23/17 20:39:44] DUP Release: YW21WA04

[04/23/17 20:39:44] Initializing framework...

[04/23/17 20:39:44] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[04/23/17 20:39:45] logo.png

[04/23/17 20:39:53] User Command: attended

[04/23/17 20:39:53] DUP Capabilities Value: 39845887 (0x25FFFFF)

[04/23/17 20:39:53] DUP Vendor Software Version: 12.0.1.750

[04/23/17 20:39:53] Local System/Model Compatible with this Package? Yes

[04/23/17 20:39:53] Local System OS Version: 10.0.0.0

[04/23/17 20:39:53] OS Compatible with this Package? Yes

[04/23/17 20:39:53] Local System OS Language: EN

[04/23/17 20:39:53] Language Compatible with this Package? Yes

[04/23/17 20:39:53] Extraction-miniunz path: C:\PROGRA~3\99F9DC~1\dell\drivers\NETWOR~1.750\miniunz.exe

[04/23/17 20:39:53] Extraction-arguments:  -x C:\Users\s_bir\DOWNLO~1\NETWOR~2.EXE -o -d C:\PROGRA~3\99F9DC~1\dell\drivers\NETWOR~1.750

[04/23/17 20:39:55] Extraction-GetExitCode: 0

[04/23/17 20:39:55] Identified Behavior : attended

[04/23/17 20:39:55] Temporary payload log file name: C:\ProgramData\99f9dcd4-ea77-46c1-8116-0faeea7b823a\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP76A5.tmp

[04/23/17 20:39:55] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\99f9dcd4-ea77-46c1-8116-0faeea7b823a\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP76A5.tmp""

[04/23/17 20:39:55] Path : C:\ProgramData\99f9dcd4-ea77-46c1-8116-0faeea7b823a\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)

[04/23/17 20:39:55] Identified Behavior : attended

[04/23/17 20:40:18] Append Vendor Software Log: C:\ProgramData\99f9dcd4-ea77-46c1-8116-0faeea7b823a\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP76A5.tmp

[04/23/17 20:40:18]

--- Start of Vendor Software Log ---

[04/23/17 20:40:18]

--- End of Vendor Software Log ---

[04/23/17 20:40:18] Vendor Software Return Code: 3221226505

[04/23/17 20:40:18] logo.png

[04/23/17 20:40:18] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[04/23/17 20:40:18] Name of Exit Code:

[04/23/17 20:40:18] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[04/23/17 20:40:18] Exit Code set to: 1 (0x1)

[04/23/17 20:40:18] Result: FAILURE

[04/23/17 20:40:25] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).txt

[04/23/17 20:40:51] User Command: attended

[04/23/17 20:40:51] DUP Capabilities Value: 39845887 (0x25FFFFF)

[04/23/17 20:40:51] DUP Vendor Software Version: 12.0.1.750

[04/23/17 20:40:51] Local System/Model Compatible with this Package? Yes

[04/23/17 20:40:51] Local System OS Version: 10.0.0.0

[04/23/17 20:40:51] OS Compatible with this Package? Yes

[04/23/17 20:40:51] Local System OS Language: EN

[04/23/17 20:40:51] Language Compatible with this Package? Yes

[04/23/17 20:40:51] User Parameter: logfile

[04/23/17 20:40:51] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).txt

[04/23/17 20:40:51] Extraction-miniunz path: C:\PROGRA~3\EDD0E5~1\dell\drivers\NETWOR~1.750\miniunz.exe

[04/23/17 20:40:51] Extraction-arguments:  -x C:\Users\s_bir\DOWNLO~1\NETWOR~2.EXE -o -d C:\PROGRA~3\EDD0E5~1\dell\drivers\NETWOR~1.750

[04/23/17 20:40:52] Extraction-GetExitCode: 0

[04/23/17 20:40:52] Identified Behavior : attended

[04/23/17 20:40:52] Temporary payload log file name: C:\ProgramData\edd0e5cb-dd3d-4f99-b70a-fc5a0df3d0df\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP5619.tmp

[04/23/17 20:40:52] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\edd0e5cb-dd3d-4f99-b70a-fc5a0df3d0df\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP5619.tmp""

[04/23/17 20:40:52] Path : C:\ProgramData\edd0e5cb-dd3d-4f99-b70a-fc5a0df3d0df\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)

[04/23/17 20:40:52] Identified Behavior : attended

[04/23/17 20:41:17] Append Vendor Software Log: C:\ProgramData\edd0e5cb-dd3d-4f99-b70a-fc5a0df3d0df\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUP5619.tmp

[04/23/17 20:41:17]

--- Start of Vendor Software Log ---

[04/23/17 20:41:17]

--- End of Vendor Software Log ---

[04/23/17 20:41:17] Vendor Software Return Code: 3221226505

[04/23/17 20:41:17] logo.png

[04/23/17 20:41:17] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[04/23/17 20:41:17] Name of Exit Code:

[04/23/17 20:41:17] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[04/23/17 20:41:17] Exit Code set to: 1 (0x1)

[04/23/17 20:41:17] Result: FAILURE

[04/23/17 20:41:20] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[04/23/17 20:41:20] Name of Exit Code:

[04/23/17 20:41:20] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[04/23/17 20:41:20] Execution terminated at date-time 04/23/17 20:41:20

[04/23/17 20:41:20] ######

਍਍[05/02/17 08:26:54] Update Package Execution Started

[05/02/17 08:26:54] Original command line: "C:\Users\s_bir\Downloads\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).EXE"

[05/02/17 08:26:54] DUP Framework EXE Version: 3.4.4.35

[05/02/17 08:26:54] DUP Release: YW21WA04

[05/02/17 08:26:54] Initializing framework...

[05/02/17 08:26:54] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[05/02/17 08:26:55] logo.png

[05/02/17 08:26:59] User Command: attended

[05/02/17 08:26:59] DUP Capabilities Value: 39845887 (0x25FFFFF)

[05/02/17 08:26:59] DUP Vendor Software Version: 12.0.1.750

[05/02/17 08:26:59] Local System/Model Compatible with this Package? Yes

[05/02/17 08:26:59] Local System OS Version: 10.0.0.0

[05/02/17 08:26:59] OS Compatible with this Package? Yes

[05/02/17 08:26:59] Local System OS Language: EN

[05/02/17 08:26:59] Language Compatible with this Package? Yes

[05/02/17 08:26:59] Extraction-miniunz path: C:\PROGRA~3\E09F93~1\dell\drivers\NETWOR~1.750\miniunz.exe

[05/02/17 08:26:59] Extraction-arguments:  -x C:\Users\s_bir\DOWNLO~1\NETWOR~2.EXE -o -d C:\PROGRA~3\E09F93~1\dell\drivers\NETWOR~1.750

[05/02/17 08:27:00] Extraction-GetExitCode: 0

[05/02/17 08:27:00] Identified Behavior : attended

[05/02/17 08:27:00] Temporary payload log file name: C:\ProgramData\e09f9390-7f82-469b-8ba4-d5218a44a4bb\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUPAFB6.tmp

[05/02/17 08:27:00] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\e09f9390-7f82-469b-8ba4-d5218a44a4bb\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUPAFB6.tmp""

[05/02/17 08:27:00] Path : C:\ProgramData\e09f9390-7f82-469b-8ba4-d5218a44a4bb\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)

[05/02/17 08:27:00] Identified Behavior : attended

[05/02/17 08:27:39] Append Vendor Software Log: C:\ProgramData\e09f9390-7f82-469b-8ba4-d5218a44a4bb\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1)\DUPAFB6.tmp

[05/02/17 08:27:39]

--- Start of Vendor Software Log ---

[05/02/17 08:27:39]

--- End of Vendor Software Log ---

[05/02/17 08:27:39] Vendor Software Return Code: 3221226505

[05/02/17 08:27:39] logo.png

[05/02/17 08:27:39] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/02/17 08:27:39] Name of Exit Code:

[05/02/17 08:27:39] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/02/17 08:27:39] Exit Code set to: 1 (0x1)

[05/02/17 08:27:39] Result: FAILURE

[05/02/17 08:27:45] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (1).txt

[05/02/17 08:28:09] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/02/17 08:28:09] Name of Exit Code:

[05/02/17 08:28:09] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/02/17 08:28:09] Execution terminated at date-time 05/02/17 08:28:09

[05/02/17 08:28:09] ######

Thank you for the update. In order for us to proceed further, please provide the version of the Bluetooth driver installed along with the hardware ID. To find the hardware ID,

1.       Open the Device Manager from the Control Panel.

2.       In the Device Manager, right-click the device, and select Properties in the popup               menu.

3.       Select the Details tab.

4.       Select the Hardware Ids in the dropdown list.

USB\VID_0A5C&PID_6412&REV_0112

USB\VID_0A5C&PID_6412

Driver:

Broadcom Corporation

12.0.1.750

Thank you so much for your assistance

I'm having the same issue here, even after using the hidden administrator account my result is the same.

Driver 12.0.1.750

Same hardware ID as betulla.

Trying to install results in the following error message

[05/06/17 19:04:32] Update Package Execution Started

[05/06/17 19:04:32] Original command line: "C:\Users\XPS 13\Desktop\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.EXE"

[05/06/17 19:04:32] DUP Framework EXE Version: 3.4.4.35

[05/06/17 19:04:32] DUP Release: YW21WA04

[05/06/17 19:04:32] Initializing framework...

[05/06/17 19:04:32] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[05/06/17 19:04:32] logo.png

[05/06/17 19:04:34] User Command: attended

[05/06/17 19:04:34] DUP Capabilities Value: 39845887 (0x25FFFFF)

[05/06/17 19:04:34] DUP Vendor Software Version: 12.0.1.750

[05/06/17 19:04:34] Local System/Model Compatible with this Package? Yes

[05/06/17 19:04:34] Local System OS Version: 10.0.0.0

[05/06/17 19:04:34] OS Compatible with this Package? Yes

[05/06/17 19:04:34] Local System OS Language: EN

[05/06/17 19:04:34] Language Compatible with this Package? Yes

[05/06/17 19:04:34] Extraction-miniunz path: C:\PROGRA~3\22096F~1\dell\drivers\NETWOR~1.750\miniunz.exe

[05/06/17 19:04:34] Extraction-arguments:  -x C:\Users\XPS13~1\Desktop\NETWOR~1.EXE -o -d C:\PROGRA~3\22096F~1\dell\drivers\NETWOR~1.750

[05/06/17 19:04:35] Extraction-GetExitCode: 0

[05/06/17 19:04:35] Identified Behavior : attended

[05/06/17 19:04:35] Temporary payload log file name: C:\ProgramData\22096f34-d938-4f6e-86b7-cf20698f4424\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPB472.tmp

[05/06/17 19:04:35] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\22096f34-d938-4f6e-86b7-cf20698f4424\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPB472.tmp""

[05/06/17 19:04:35] Path : C:\ProgramData\22096f34-d938-4f6e-86b7-cf20698f4424\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01

[05/06/17 19:04:35] Identified Behavior : attended

[05/06/17 19:04:52] Append Vendor Software Log: C:\ProgramData\22096f34-d938-4f6e-86b7-cf20698f4424\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPB472.tmp

[05/06/17 19:04:52]

--- Start of Vendor Software Log ---

[05/06/17 19:04:52]

--- End of Vendor Software Log ---

[05/06/17 19:04:52] Vendor Software Return Code: 3221226505

[05/06/17 19:04:52] logo.png

[05/06/17 19:04:52] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:04:52] Name of Exit Code:

[05/06/17 19:04:52] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:04:52] Exit Code set to: 1 (0x1)

[05/06/17 19:04:52] Result: FAILURE

[05/06/17 19:04:56] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.txt

[05/06/17 19:06:42] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:06:42] Name of Exit Code:

[05/06/17 19:06:42] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:06:42] Execution terminated at date-time 05/06/17 19:06:42

[05/06/17 19:06:42] ######

਍਍[05/06/17 19:11:10] Update Package Execution Started

[05/06/17 19:11:10] Original command line: "C:\Users\XPS 13\Desktop\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.EXE"

[05/06/17 19:11:10] DUP Framework EXE Version: 3.4.4.35

[05/06/17 19:11:10] DUP Release: YW21WA04

[05/06/17 19:11:10] Initializing framework...

[05/06/17 19:11:10] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[05/06/17 19:11:10] logo.png

[05/06/17 19:11:13] User Command: attended

[05/06/17 19:11:13] DUP Capabilities Value: 39845887 (0x25FFFFF)

[05/06/17 19:11:13] DUP Vendor Software Version: 12.0.1.750

[05/06/17 19:11:13] Local System/Model Compatible with this Package? Yes

[05/06/17 19:11:13] Local System OS Version: 10.0.0.0

[05/06/17 19:11:13] OS Compatible with this Package? Yes

[05/06/17 19:11:13] Local System OS Language: EN

[05/06/17 19:11:13] Language Compatible with this Package? Yes

[05/06/17 19:11:13] Extraction-miniunz path: C:\PROGRA~3\C2FED7~1\dell\drivers\NETWOR~1.750\miniunz.exe

[05/06/17 19:11:13] Extraction-arguments:  -x C:\Users\XPS13~1\Desktop\NETWOR~1.EXE -o -d C:\PROGRA~3\C2FED7~1\dell\drivers\NETWOR~1.750

[05/06/17 19:11:14] Extraction-GetExitCode: 0

[05/06/17 19:11:14] Identified Behavior : attended

[05/06/17 19:11:14] Temporary payload log file name: C:\ProgramData\c2fed70f-870f-4ef4-a61a-5e0d17cbe176\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPA5B5.tmp

[05/06/17 19:11:14] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\c2fed70f-870f-4ef4-a61a-5e0d17cbe176\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPA5B5.tmp""

[05/06/17 19:11:14] Path : C:\ProgramData\c2fed70f-870f-4ef4-a61a-5e0d17cbe176\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01

[05/06/17 19:11:14] Identified Behavior : attended

[05/06/17 19:11:35] Append Vendor Software Log: C:\ProgramData\c2fed70f-870f-4ef4-a61a-5e0d17cbe176\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPA5B5.tmp

[05/06/17 19:11:35]

--- Start of Vendor Software Log ---

[05/06/17 19:11:35]

--- End of Vendor Software Log ---

[05/06/17 19:11:35] Vendor Software Return Code: 255

[05/06/17 19:11:35] logo.png

[05/06/17 19:11:35] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:11:35] Name of Exit Code:

[05/06/17 19:11:35] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:11:35] Exit Code set to: 1 (0x1)

[05/06/17 19:11:35] Result: FAILURE

[05/06/17 19:11:51] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.txt

[05/06/17 19:17:38] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:17:38] Name of Exit Code:

[05/06/17 19:17:38] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:17:38] Execution terminated at date-time 05/06/17 19:17:38

[05/06/17 19:17:38] ######

਍਍[05/06/17 19:19:41] Update Package Execution Started

[05/06/17 19:19:41] Original command line: "C:\Users\XPS 13\Desktop\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.EXE"

[05/06/17 19:19:41] DUP Framework EXE Version: 3.4.4.35

[05/06/17 19:19:41] DUP Release: YW21WA04

[05/06/17 19:19:41] Initializing framework...

[05/06/17 19:19:42] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[05/06/17 19:19:42] logo.png

[05/06/17 19:19:46] logo.png

[05/06/17 19:19:46] logo.png

[05/06/17 19:19:53] logo.png

[05/06/17 19:19:54] User Command: attended

[05/06/17 19:19:54] DUP Capabilities Value: 39845887 (0x25FFFFF)

[05/06/17 19:19:54] DUP Vendor Software Version: 12.0.1.750

[05/06/17 19:19:54] Local System/Model Compatible with this Package? Yes

[05/06/17 19:19:54] Local System OS Version: 10.0.0.0

[05/06/17 19:19:54] OS Compatible with this Package? Yes

[05/06/17 19:19:54] Local System OS Language: EN

[05/06/17 19:19:54] Language Compatible with this Package? Yes

[05/06/17 19:19:54] Extraction-miniunz path: C:\PROGRA~3\9C7EC8~1\dell\drivers\NETWOR~1.750\miniunz.exe

[05/06/17 19:19:54] Extraction-arguments:  -x C:\Users\XPS13~1\Desktop\NETWOR~1.EXE -o -d C:\PROGRA~3\9C7EC8~1\dell\drivers\NETWOR~1.750

[05/06/17 19:19:55] Extraction-GetExitCode: 0

[05/06/17 19:19:55] Identified Behavior : attended

[05/06/17 19:19:55] Temporary payload log file name: C:\ProgramData\9c7ec8e9-cb39-4cc8-953a-155afe5cfd31\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPBBAE.tmp

[05/06/17 19:19:55] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\9c7ec8e9-cb39-4cc8-953a-155afe5cfd31\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPBBAE.tmp""

[05/06/17 19:19:55] Path : C:\ProgramData\9c7ec8e9-cb39-4cc8-953a-155afe5cfd31\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01

[05/06/17 19:19:55] Identified Behavior : attended

[05/06/17 19:20:14] Append Vendor Software Log: C:\ProgramData\9c7ec8e9-cb39-4cc8-953a-155afe5cfd31\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPBBAE.tmp

[05/06/17 19:20:14]

--- Start of Vendor Software Log ---

[05/06/17 19:20:14]

--- End of Vendor Software Log ---

[05/06/17 19:20:14] Vendor Software Return Code: 3221226505

[05/06/17 19:20:14] logo.png

[05/06/17 19:20:14] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:20:14] Name of Exit Code:

[05/06/17 19:20:14] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:20:14] Exit Code set to: 1 (0x1)

[05/06/17 19:20:14] Result: FAILURE

[05/06/17 19:20:18] logo.png

[05/06/17 19:20:18] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:20:18] Name of Exit Code:

[05/06/17 19:20:18] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:20:18] Execution terminated at date-time 05/06/17 19:20:18

[05/06/17 19:20:18] ######

਍਍[05/06/17 19:22:55] Update Package Execution Started

[05/06/17 19:22:55] Original command line: "C:\Users\XPS 13\Desktop\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.EXE"

[05/06/17 19:22:55] DUP Framework EXE Version: 3.4.4.35

[05/06/17 19:22:55] DUP Release: YW21WA04

[05/06/17 19:22:55] Initializing framework...

[05/06/17 19:22:55] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[05/06/17 19:22:55] logo.png

[05/06/17 19:22:59] User Command: attended

[05/06/17 19:22:59] DUP Capabilities Value: 39845887 (0x25FFFFF)

[05/06/17 19:22:59] DUP Vendor Software Version: 12.0.1.750

[05/06/17 19:22:59] Local System/Model Compatible with this Package? Yes

[05/06/17 19:22:59] Local System OS Version: 10.0.0.0

[05/06/17 19:22:59] OS Compatible with this Package? Yes

[05/06/17 19:22:59] Local System OS Language: EN

[05/06/17 19:22:59] Language Compatible with this Package? Yes

[05/06/17 19:22:59] Extraction-miniunz path: C:\PROGRA~3\2D582E~1\dell\drivers\NETWOR~1.750\miniunz.exe

[05/06/17 19:22:59] Extraction-arguments:  -x C:\Users\XPS13~1\Desktop\NETWOR~1.EXE -o -d C:\PROGRA~3\2D582E~1\dell\drivers\NETWOR~1.750

[05/06/17 19:23:00] Extraction-GetExitCode: 0

[05/06/17 19:23:00] Identified Behavior : attended

[05/06/17 19:23:00] Temporary payload log file name: C:\ProgramData\2d582e95-5ae4-4708-8059-ea6483bb7841\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUP8EA5.tmp

[05/06/17 19:23:00] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\2d582e95-5ae4-4708-8059-ea6483bb7841\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUP8EA5.tmp""

[05/06/17 19:23:00] Path : C:\ProgramData\2d582e95-5ae4-4708-8059-ea6483bb7841\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01

[05/06/17 19:23:00] Identified Behavior : attended

[05/06/17 19:23:17] Append Vendor Software Log: C:\ProgramData\2d582e95-5ae4-4708-8059-ea6483bb7841\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUP8EA5.tmp

[05/06/17 19:23:17]

--- Start of Vendor Software Log ---

[05/06/17 19:23:17]

--- End of Vendor Software Log ---

[05/06/17 19:23:17] Vendor Software Return Code: 3221226505

[05/06/17 19:23:17] logo.png

[05/06/17 19:23:17] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:23:17] Name of Exit Code:

[05/06/17 19:23:17] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:23:17] Exit Code set to: 1 (0x1)

[05/06/17 19:23:17] Result: FAILURE

[05/06/17 19:23:20] User Command: attended

[05/06/17 19:23:20] DUP Capabilities Value: 39845887 (0x25FFFFF)

[05/06/17 19:23:20] DUP Vendor Software Version: 12.0.1.750

[05/06/17 19:23:20] Local System/Model Compatible with this Package? Yes

[05/06/17 19:23:20] Local System OS Version: 10.0.0.0

[05/06/17 19:23:20] OS Compatible with this Package? Yes

[05/06/17 19:23:20] Local System OS Language: EN

[05/06/17 19:23:20] Language Compatible with this Package? Yes

[05/06/17 19:23:20] User Parameter: logfile

[05/06/17 19:23:20] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.txt

[05/06/17 19:23:20] Extraction-miniunz path: C:\PROGRA~3\64539F~1\dell\drivers\NETWOR~1.750\miniunz.exe

[05/06/17 19:23:20] Extraction-arguments:  -x C:\Users\XPS13~1\Desktop\NETWOR~1.EXE -o -d C:\PROGRA~3\64539F~1\dell\drivers\NETWOR~1.750

[05/06/17 19:23:21] Extraction-GetExitCode: 0

[05/06/17 19:23:21] Identified Behavior : attended

[05/06/17 19:23:21] Temporary payload log file name: C:\ProgramData\64539f3d-3de4-4356-be8c-c5f7af4bbafc\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPDFC3.tmp

[05/06/17 19:23:21] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\64539f3d-3de4-4356-be8c-c5f7af4bbafc\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPDFC3.tmp""

[05/06/17 19:23:21] Path : C:\ProgramData\64539f3d-3de4-4356-be8c-c5f7af4bbafc\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01

[05/06/17 19:23:21] Identified Behavior : attended

[05/06/17 19:23:41] Append Vendor Software Log: C:\ProgramData\64539f3d-3de4-4356-be8c-c5f7af4bbafc\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUPDFC3.tmp

[05/06/17 19:23:41]

--- Start of Vendor Software Log ---

[05/06/17 19:23:41]

--- End of Vendor Software Log ---

[05/06/17 19:23:41] Vendor Software Return Code: 3221226505

[05/06/17 19:23:41] logo.png

[05/06/17 19:23:41] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:23:41] Name of Exit Code:

[05/06/17 19:23:41] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:23:41] Exit Code set to: 1 (0x1)

[05/06/17 19:23:41] Result: FAILURE

[05/06/17 19:23:46] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:23:46] Name of Exit Code:

[05/06/17 19:23:46] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:23:46] Execution terminated at date-time 05/06/17 19:23:46

[05/06/17 19:23:46] ######

਍਍[05/06/17 19:39:57] Update Package Execution Started

[05/06/17 19:39:57] Original command line: "C:\Users\XPS 13\Desktop\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.EXE"

[05/06/17 19:39:57] DUP Framework EXE Version: 3.4.4.35

[05/06/17 19:39:57] DUP Release: YW21WA04

[05/06/17 19:39:57] Initializing framework...

[05/06/17 19:39:57] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[05/06/17 19:39:57] logo.png

[05/06/17 19:39:58] User Command: attended

[05/06/17 19:39:58] DUP Capabilities Value: 39845887 (0x25FFFFF)

[05/06/17 19:39:58] DUP Vendor Software Version: 12.0.1.750

[05/06/17 19:39:58] Local System/Model Compatible with this Package? Yes

[05/06/17 19:39:58] Local System OS Version: 10.0.0.0

[05/06/17 19:39:58] OS Compatible with this Package? Yes

[05/06/17 19:39:58] Local System OS Language: EN

[05/06/17 19:39:58] Language Compatible with this Package? Yes

[05/06/17 19:39:58] Extraction-miniunz path: C:\PROGRA~3\15A3D6~1\dell\drivers\NETWOR~1.750\miniunz.exe

[05/06/17 19:39:58] Extraction-arguments:  -x C:\Users\XPS13~1\Desktop\NETWOR~1.EXE -o -d C:\PROGRA~3\15A3D6~1\dell\drivers\NETWOR~1.750

[05/06/17 19:39:59] Extraction-GetExitCode: 0

[05/06/17 19:39:59] Identified Behavior : attended

[05/06/17 19:39:59] Temporary payload log file name: C:\ProgramData\15a3d649-36b1-4970-a89d-f2408772bde8\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUP129F.tmp

[05/06/17 19:39:59] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\15a3d649-36b1-4970-a89d-f2408772bde8\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUP129F.tmp""

[05/06/17 19:39:59] Path : C:\ProgramData\15a3d649-36b1-4970-a89d-f2408772bde8\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01

[05/06/17 19:39:59] Identified Behavior : attended

[05/06/17 19:40:15] Append Vendor Software Log: C:\ProgramData\15a3d649-36b1-4970-a89d-f2408772bde8\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01\DUP129F.tmp

[05/06/17 19:40:15]

--- Start of Vendor Software Log ---

[05/06/17 19:40:15]

--- End of Vendor Software Log ---

[05/06/17 19:40:16] Vendor Software Return Code: 3221226505

[05/06/17 19:40:16] logo.png

[05/06/17 19:40:16] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[05/06/17 19:40:16] Name of Exit Code:

[05/06/17 19:40:16] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[05/06/17 19:40:16] Exit Code set to: 1 (0x1)

[05/06/17 19:40:16] Result: FAILURE

[05/06/17 19:40:18] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01.txt

I'm wondering if you guys found a solution to your problem?

Hi. Thank you for sharing the details. We request you to share the following information through a private message, so that we can check for more details and assist you. To send a private message, click on my name and select ‘Send private message’.

1. Service tag/ express service code

2. Email address

3. Registered owner’s name of the system

The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop. You can also refer to this link http://dell.to/2qlSUvy which is a video that shows steps to find the service tag.

SOLVED (for me)

1. I did the steps described above (CMD run as admin, turn network admin on, login as network admin)

2. After still getting the error, I extracted the content of the package and run the setup

It worked like a charm.

(I had a problem after the restart: Windows was automatically logging in as the enabled admin, so I had to use Ctrl+Alt+Del and log out, then log in with my regular user and disable the network admin: CMD run as admin, then C:\>net user administrator /active:no )