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nalab1

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nalab1

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October 22nd, 2013 12:00

Error in C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll since Win 8.1 upgrade

Hi,

I keep getting this each time I reboot my system(XPS One 27) since I upgraded to Windows 8.1 -

Error in C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll

Missing Entry: Tra &

Does anyone know how to fix this?

Any help will be appreciated!

Regards,

Alan

  • DZ

    Dell-Zohaib R

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    Posted October 22nd, 2013 13:00

    Hi Alan,

    Do you have any startup item that utilizes the Bluetooth capability (In my case I had Skype using my Bluetooth adapter)? If so, please try to disable any such application and check if you still receive this error message. If the error is still seen, please un-install and then re-install the drivers for Bluetooth. You might find this video useful when updating the drivers (this video is good for Windows 8.1 as well):

  • N

    nalab1

    13 Posts

    10926

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    Posted October 23rd, 2013 03:00

    Hi Zohaib,

    Thank-you for your reply.  I followed the link provided and I noticed the following driver downloads in the XPS One 2710 networking section for Windows 8.1 -

    Dell DW1703 WiFi and BT Driver  21/10/2013 10.0.0.270, A00

    Dell DW1704 802.11 b/g/n, BT4.0 + HS (Driver)  21/10/2013 12.0.0.7800, A00

    Intel 6235 BT4.0 + HS (64-bit Driver)  21/10/2013 3.1.1307.360, A00

    Do I remove and re-install ALL of these of only selected drivers.  If only selected drivers, which ones do I install from those listed?

    Regards,

    Alan

  • N

    nalab1

    13 Posts

    10926

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    Posted October 24th, 2013 02:00

    Hi Zohaib,

    I looked for Skype etc but could not find anything in the start up that would use bluetooth.  I also uninstalled/reinstalled -

    Dell DW1703 WiFi and BT Driver  21/10/2013 10.0.0.270, A00

    Intel 6235 BT4.0 + HS (64-bit Driver)  21/10/2013 3.1.1307.360, A00

    and I also got an update through Windows update for the Intel driver BUT...

    I am still getting this problem on start-up! Its really annoying!

    Regards,

    �

    Alan

    �

  • DZ

    Dell-Zohaib R

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    953 Posts

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    Posted October 24th, 2013 16:00

    Hi Alan,

    XPS One 2710 is known to face Wireless and Bluetooth related problems after updating to Windows 8.1. Please check this article. Dell recommends uninstalling your wireless and Bluetooth drivers prior to Windows 8.1 update. Update your wireless and Bluetooth drivers from the Dell Drivers and Downloads website after updating to Windows 8.1.

    Which one of the following methods you used to upgrade to Windows 8.1?

    1. System was purchased from Dell with an operating system preceding Windows 8, for example - Windows 7 you purchased Windows 8 or pro and reinstall the operating system after backing up data and then upgrade to Windows 8.1 or Pro from Store.
    2. System was purchased from Dell with Windows 7, and you upgraded the operating system to Windows 8/ 8 Pro on your own.
    3. System was purchased from Dell with Windows 7 and you upgraded the operating system to Windows 8/ 8 Pro by purchasing media from Dell/ Electronic Software Distribution through qualified system.
    4. System was purchased from Dell with Windows 8 and you upgraded to Windows 8.1.

    Depending on the method you used for upgrading to Windows 8.1 I will suggest you the method of getting the Media for installation.

  • N

    nalab1

    13 Posts

    10926

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    Posted October 25th, 2013 01:00

    Hi Zohaib,

    I purchased the XPS One 2710 with Windows 8 installed and I upgraded to Windows 8.1.  Unfortunately, there was no warning about uninstalling the Wireless/Bluetooth drivers when I did the upgrade on 18/10/2013.

    Regards,

    Alan

  • N

    nalab1

    13 Posts

    10926

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    Posted October 29th, 2013 07:00

    Hi Zohaib,

    What update?  I have tried with no success to update the drivers that are on the Dell website and still get the error.  Your tech support team could not resolve it either as per my telephone call last week.

    Regards,

    Alan

  • DZ

    Dell-Zohaib R

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    Posted October 29th, 2013 07:00

    Hi Alan,

    This update is available on our website. You will not receive any alerts from Microsoft about this.

  • N

    nalab1

    13 Posts

    10926

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    Posted October 29th, 2013 08:00

    Hi Zohaib,

    I know that the information regarding the "uninstalling the existing drivers prior to installing Windows 8.1" is on the website but this was not available at the time I did the upgrade!  If you look at the date -

    Article ID: 625366 Date Published: 2013-09-26

    I did the upgrade on the 19/10/2013...

    Regards,

    �

    Alan

    �

    �

  • N

    nalab1

    13 Posts

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    Posted October 29th, 2013 08:00

    Hi Zohaib,

    So, how do I get this fixed?

    Regards,

    Alan

  • DZ

    Dell-Zohaib R

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    Posted October 29th, 2013 08:00

    Hi Alan,

    I apologize if there is any miscommunication or you were not able to see this article. “Thursday, September 26, 2013” is 23 days earlier from “Saturday, October 19, 2013”. If you upgraded the Windows on “Saturday, October 19, 2013”, this information was already published. You might not be able to view the article due to some technical difficulty.

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