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MODEM HELP
HELLO, ABOUT A WEEK AGO I NOTICED THAT MY INSPIRON 1150 LAPTOP IS GIVING ME PROBLEMS. WHEN I GO ONLINE AND THEN I GET OFF I NOTICED THAT IN ORDER TO GET A DIAL TONE I HAVE TO UNPLUG THE PHONE LINE FROM THE LAPTOP. I CALL THE PHONE COMPANY AND THEY TOLD ME THAT THERE IS NOTHING WRONG WITH THE PHONE LINE THAT IT HAS TO BE THE MODEM. THEY SAY IT APPEARS THE MODEM IS NOT HANGING UP. I CALL DELL SUPPORT AND THE DID A MODEM TEST AND IT PASS. THEY SAY THAT IT IS A SOFTWARE PROBLEM. I HAVE A 3 YEAR WARRANTY ON THE LAPTOP AND I WOULD LIKE FOR THEM TO TAKE A LOOK AT IT BUT THEY WONT. I HONESTLY BELIEVE IT HAS NOTHING TO DO WITH THE SOFTWARE BEING THAT I HAVE NOT ADDED ANYTHING TO THE COMPUTER. AND I NEVER HAD THIS PROBLEM. IF ANYONE HAVE ANY INFORMATION THAT COULD HELP ME WITH THIS PROBLEM IT WOULD BE APPRECIATED. THANK YOU
Hello,
I also have a Inspiron 1150 and anytime I try to log onto the internet I get the message that my modem is not configured properly! I apperantly can NOT get any help on this situation, I never had a problem before until a while ago, but if anyone can help me let me know! PLEASE!!!!!:smileymad:
blakemarshall
1 Message
126
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Posted January 3rd, 2006 13:00
I have the exact same problem with a Dell Inspiron 1100. Did you ever find a resolution to this problem?
The symptom I have is that the modem seems to have the phone "off-hook" when the PC starts, and I get a "No Dial Tone" error. If I unplug the phone line, then plug it back into the laptop, I can then get a dial tone and use the modem normally. Similarly, after using the modem (internet, email, etc), I "Disconnect" the modem connection, but the line is still "off hook". I have to unplug the phone line from the laptop, then plug it back in before it can be used again.
Thanks for any assistance.
NemesisDB
2 Intern
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7944 Posts
126
0
Posted November 24th, 2005 17:00