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toddjaco

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9 years ago

T

toddjaco

1 Message

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2528

August 28th, 2017 02:00

Wireless connectivty -is it necessary?

Hello, I am hoping someone can help with my problem.   I own a Dell XPS 8900 desktop computer.  The service tag is .    This is a computer that never leaves my desk.  Its is wired to a modem (Motorola Arris Surboard Modem 200 Series) via ethernet cable.    Basically wireless connectivity is never needed.   For some reason I keep losing my internet connection.   When I try to troubleshoot I sometimes get "The system is unable to detect wireless networks".  What I dont understand is why would I need a wireless network?   On other occasions when I troubleshoot I get "troubleshooting couldn't identify the problem".   I'd just like to figure the best way to resolve this problem - the problem being that I keep on losing my internet connection.   To get it back I have to shut down the system and restart.  But this business of suddenly and inexplicably losing my internet connection while I am using the computter is getting very irritating.   I appreciate any help.

  • Dell-SreejithR

    6 Operator

    3399 Posts

    560

    0

    Posted August 29th, 2017 00:00

    Thank you for your message.


    How long have you been having this issue?


    Has there been any recent software changes like game or anti-virus installation?


    Do you get any error message when the network disconnects?


    Open device manager- expand network adapter – right click on the wireless driver & click on disable.


    Right click on the Ethernet driver & click on uninstall (do not check the box that says delete driver) restart the computer. This will refresh the driver.


    Please click on my Dell username & send a private message with the service tag, registered name & email address.

  • datapod

    2 Intern

    371 Posts

    560

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    Posted August 31st, 2017 18:00

    I have pretty much the same setup. I just disable the wifi adapter in device manager as I don't need it. Should the occasion arise it can be easily re-enabled. To answer your question, no you don't 'need' wifi.