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IHeighway

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2 years ago

I

IHeighway

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September 10th, 2024 20:32

Optiplex 3020 SFF Software Issue

I'm not able to install nor recover windows as my original hard drive that came with the desktop failed. I have tried everything I can think of to get it back to the state it was with a new hard drive. I have attempted to use Dell Recovery & Restore but it will not let me finish the procedure and just restarts, as well as this I have also tried to use the Windows 10 installation USB tool to no avail.

Can someone please provide some sort of assistance?

  • redxps630

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    Posted September 10th, 2024 20:47

    Re: I have also tried to use the Windows 10 installation USB tool 

    you can use the latest MS Win 10 Installation Media on USB to do a clean Win 10 install. https://www.windowscentral.com/how-do-clean-installation-windows-10

    recovery restore would not work as this model is quite old.

    (edited)

  • IHeighway

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    Posted September 11th, 2024 15:39

    @redxps630​ Sorry to say but I've tried this as well, whenever I try to install windows 10 it will not work and say there are drivers missing. When I go to locate said drivers it will not recognise any of them.

  • redxps630

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    Posted September 11th, 2024 16:17

    try replace cmos battery w a new one then clear cmos settings via motherboard jumper.  after those steps attempt clean Win 10 install using MS media again

  • IHeighway

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    Posted September 12th, 2024 17:31

    @redxps630​ Thank you for the suggestions, but I managed to figure this one out by tinkering a bit. I appreciate the time you took to try and help me and thank you.