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ivanra48

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5 years ago

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ivanra48

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8 Posts

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May 28th, 2018 11:00

Optiplex 3040, TPM error

Hello guys,

I have Dell Optiplex 3040 with 1.6.1 BIOS. I need upgrade TPM from 1.2 to 2.0 module. Always I got a message "Failed blocked by TPM FW policy".

I try everything:
- clear TPM via BIOS
- clear TPM via Windows option
- disable auto provisioning
- upgrade via Windows
- upgrade via DOS mode from USB




Also disable bitlocker.

Do you have any ideas what wrong with my computer? Any helps?

Thanks !

 

TpmError.jpg

 

 

 

  • Mary G

    6 Operator

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    20095 Posts

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    Posted May 28th, 2018 12:00

    All your updates are available here--

    http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-3040m-desktop/drivers

    Expand the list to see all that are available.

    This 2.0 update does not list your model as compatible--

    https://www.dell.com/support/home/us/en/4/Drivers/DriversDetails?driverId=2105J

     

  • DELL-Chris M

    Community Manager

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    Posted May 29th, 2018 07:00

     

    This 2.0 version says it supports the Optiplex 3040.


    DELL-Chris M (old account)

    #IWork4Dell

  • ivanra48

    1 Rookie

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    8 Posts

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    Posted May 30th, 2018 05:00

    Thanks for the answer, but I already tried with that and several more, but still throwing the same error.

  • DELL-Chris M

    Community Manager

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    Posted May 30th, 2018 06:00

     

    Then all we can is await other Optiplex 3040 owners who have tried to move to TPM 2.0 to reply to see what they did.


    DELL-Chris M (old account)

    #IWork4Dell

  • ivanra48

    1 Rookie

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    8 Posts

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    Posted May 30th, 2018 07:00

    I only found 1 single person with the same error searching in google. and from what I can see he could never solve it.

  • pgarm

    5 Posts

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    Posted June 26th, 2021 04:00

    The problem is certainly not unique to any specific model, as multiple people reported the same for XPS laptops.

    I'm getting the same with 7040SFF, going around in loops - with the TPM on/enabled/cleared/not_owned.

    Thinking of trying to bypass that by enabling the legacy boot and starting it from a usb stick with linux on it

  • Sutt3592

    3 Posts

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    Posted July 3rd, 2021 07:00

    I'm getting the same problem on my 7285, attempted everything. Even booting with a usb still comes up with failed blocked by fw policy

  • bradthetechnut

    9 Technologist

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    Posted July 6th, 2021 15:00

  • jmcmanu1

    1 Message

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    Posted August 31st, 2021 18:00

    It appears that the latest Bios  and Intel IME Updates correct the issue.

    After running the updates, I was finally able to clear the TPM in Bios and update the TPM firmware to 2.0