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Go to SolutionOptiPlex 755 will not boot
Hello!
My DELL OptiPlex 755 will not boot. It will not boot in Safe Mode, and any system attempts at repair fail. Any suggestions at how to repair are welcome.
Service Tag =
Express Service Code =
Thank You.Diagnostic Results
Boot Error
Another Boot Error
7575
0
Posted March 1st, 2018 16:00
I removed all of the memory cards from the motherboard slots, made sure the slots were clean, then re-inserted them. This was the key! The PC now booted up, and I could run Windows 7 system repair. It works great now. Thank you for the link to the tech articles too.
Best Regards,
Glenn
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Posted February 28th, 2018 08:00
Replace physically bad hard drive and reinstall from scratch.
There are no soft fixes for physically bad drives.
467-6047 : Windows XP PRO SP3 with Windows Vista Business License English
Ship date: March 20, 2009 Warranty End Date March 21, 2012
XP and Vista are EOL EOS.
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Posted February 28th, 2018 11:00
OK, thanks for the reply. Will Windows 10 have all of the drivers I will need to bring this PC back to life? If not, what are your recommendations?
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Posted March 1st, 2018 07:00
Windows 10 works fine on these models. You will want at least 4 gigs or more of ram however.Most of the Drivers are Native to windows 10 but the INTEL AMT HECI SOL Drivers as well as the OEM Audio drivers will have to use Vista or Windows 7 versions of the drivers as they never came with 8 or 10 drivers and never will.
http://downloads.dell.com/published/pages/optiplex-755.html
Description Version Released Supported OS Download Dell WinPE Driver CAB Pack
This package provides Dell WinPE Driver CAB Pack and is supported on OptiPlex, Tablet, Precision, XPS Notebook and Latitude models that are running the following Windows Operating Systems: XP, Vista, Windows 7 and Windows 8.More details1.0 5/19/2013 Windows 8 64-bit
Windows Vista 32-bit
Windows Vista 64-bit
Windows XP x64
Windows XP
Windows 7 32-bit
Windows 7 64-bit
Windows 8 32-bitDescription Supported OS Download Analog Devices ADI 198x Integrated HD Audio, v.6.10.x.5491, A02
Analog Devices HD Audio driverMore detailsWindows Vista 64-bit
Windows Vista 32-bitDescription Supported OS Download Intel AMT SOL/ LMS, v.3.2.20.1049 PV, A02
This package provides Driver for Intel AMT SOL/ LMS and is supported on OptiPlex 755 running the following windows operating systems: Windows 7, XP, Vista.More detailsWindows Vista 32-bit
Windows 7 32-bit
Windows 7 64-bit
Windows XP
Windows Vista 64-bit
Windows XP x64Intel AMT HECI, v.3.2.20.1049 PV, A02
This package provides Driver for Intel AMT HECI Chipset and is supported on OptiPlex 755 running the following windows operating systems: Windows 7, XP, Vista.More detailsWindows 7 32-bit
Windows Vista 64-bit
Windows XP
Windows 7 64-bit
Windows Vista 32-bit
Windows XP x64Description Releas
ed
Supported OS Download Dell WinPE Driver CAB Pack
This package provides Dell WinPE Driver CAB Pack and is supported on OptiPlex, Tablet, Precision, XPS Notebook and Latitude models that are running the following Windows Operating Systems: XP, Vista, Windows 7 and Windows 8.More details5/19/2013 Windows 8 64-bit
Windows Vista 32-bit
Windows Vista 64-bit
Windows XP x64
Windows XP
Windows 7 32-bit
Windows 7 64-bit
Windows 8 32-bit7574
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Posted March 1st, 2018 16:00
Thank you for your advice and the links to the drivers. I will use this when I upgrade the OS to Windows 10.
Best Regards,
Glenn
DELL-Alasdair R
6 Operator
•
754 Posts
7599
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Posted March 1st, 2018 03:00
The diagnostics are indicating a memory error. When it failed the memory test, did you click on yes to continue testing? If so, were there any other error messages?
First of all, try removing, then re-seating the memory module(s) and see if that makes any difference. If not, if you have more than one memory module, try testing with just one module at a time.
Removal instructions here:
http://downloads.dell.com/manuals/all-products/esuprt_desktop/esuprt_optiplex_desktop/optiplex-755_user%27s%20guide_en-us.pdf
Let us know how you get on