UNSOLVED
Precision 3541 & Nvidia Quadro P620 GPU Problems
I've been having driver issues with the laptop for a while, I'd uninstall the drivers for the Nvidia Quadro P620 and the computer would would fine for a while then start having BSOD crashes. Most of the errors it gave involved the nviddmk.m.sys and included reasons like Driver.Power.State.Failure, VIDEO TDR FAILURE and a handful of others. Right now it's stuck in a startup repair loop that I can't seem to break it out of. I don't believe its a driver problem anymore and may be a hardware issue with the video card. I had seen something searching around stating the video card was soldered onto the motherboard so I'm not sure what to do that this point. The warrantee is a year expired, should I send it in to Dell, will they even fix it or should I maybe take it to a local shop? Should I try reinstalling Windows to see if that will fix it?
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Posted April 26th, 2026 00:04
I think we should solve this problem by our self Dell is silent & no solution
Once we fix this o'r create driver will update here 💜
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Posted May 17th, 2022 02:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice2469
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Posted July 18th, 2022 13:00
Was their ever any resolution to this issue. I've had nothing but problems with this laptop and the P620 Nvidia. I've tried updating drivers, bios, etc. and nothing works. It can't run AutoCAD Plant 3D or inventor without crashing the application or blue screening the OS.
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Posted July 30th, 2022 05:00
I am having same issue - Windows 11 - all windows updates, all dell updates and still getting BSOD with these codes - video tdr failure and video scheduler internal error . Dell self test says problems with PCIeStatus and NVIDIA Quadro P620. I would like to solve this as my warrany ends in 2 months...
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Posted August 3rd, 2022 23:00
im having the same issue on this specific model with 6 laptops. dell already replaced motherboard on one of the laptops but the BSOD returnes. dell suggested me to factory reset all laptops which is not acceptable on my side. im hoping for other solution
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Posted August 8th, 2022 09:00
Pre-boot shows no errors and Windows will boot up fine, work for a little while then crash consistently. Windows will eventually go into recovery mode. I narrowed down to the NVidia video driver.
I used the Display Driver Uninstaller DDU program to remove the driver and prevent Window from automatically installing the driver. The BSODs stop and computer appears to work fine until Windows will eventually install the video driver again, causing the same Driver.Power.State.Failure, VIDEO TDR FAILURE errors, then I just run the DDU again.
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Posted February 6th, 2023 10:00
I have exactly the same issue, warranty expired, and my Nvidia GPU brings VIDEO TDR FAILURE errors . I found out that one of the previous driver versions doesn't result in bluescreen but the device crashed every time i turn on my laptop.
"Windows has stopped this device because it has reported problems"
Did you find some solution ? Dell support, can you help us somehow?1191
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Posted February 6th, 2023 11:00
I have also had this exact same issue and I deal with multiple systems in a engineering program. They all crash around the same time and present DriverPowerStateFailure with the Bluescreen, I have sent systems to Dell they replace the main board and the exact same issue occurs. we have updated the Nvidia drivers and nothing seems to resolve this..Is there any update on this?
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Posted February 27th, 2023 09:00
I have the same problem.
Brad L (retired)
11 Legend
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2651 Posts
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Posted August 5th, 2022 14:00
On these systems, how often do the BSODs occur and does the Pre-Boot diagnostics show any errors? Or is just BSODs and Dell SupportAssist showing the error?
Brad L (retired)