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MR
Michael Reid
1 Message
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4837
July 25th, 2006 15:00
AIO 922
Just replaced my 1st cartridge (color), but the pronter says it's missing. Yes, I took off the tape, took out both color and black and reinstalled, rebooted, even unplugged the power entirely, but still get the missing message. Other suggestions?
william_the_sco
2 Intern
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1446 Posts
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Posted July 25th, 2006 23:00
Unplug BOTH the USB cable and AC power brick from the back of the printer for 1 minute, then replug. That resets the printer registers to null.
If that makes no difference, wipe the electrical contacts on the back of the color ink cartridge and the matching contacts on the ink cart carrier.
If that makes no difference, put the old ink cart back in (it doesn't matter that it is empty). If that doesn't show the same message, then it is definately a defective new ink cart and Dell will replace it.