I can do everything fine until I try to send the scanned document and then I get a message saying "unable to open temp. file- (then gives file path) and then says check your temporary directory setting. I can't get to the exact file and don't know how to change a directory setting. Microsoft won't help and of course Dell wants to charge their software fee to address this problem on a brand new printer. It prints, copies, scans just fine. Just won't email anything or put the document in a new folder or notepad. Any suggestions.....thanks