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karbob34

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19 years ago

K

karbob34

3 Posts

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6589

November 19th, 2007 20:00

communication error with 942 printer

I've recently encountered a communication error with my 942 printer that I cannot rectify. I have uninstalled and reinstalled the printer software, drivers and ports, (all numerous times) and still cannot clear the communication error. I have a Dimensions 4700 operating on Windows XP. I have downloaded  the newest driver software from the Dell site and the Windows site. I have also tried downloading from the original CD provided with my 942 printer. Any other ideas on how I can re-establish printer communication?
  • S

    Shaela

    25 Posts

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    Posted November 22nd, 2007 22:00

    to do a clean install of the printer (with the use of either downloaded driver or printer cd):
     
    - uninstall the printer driver (make sure that the printer's usb cable is unplugged) [when it asks you to restart the computer, select 'no']
    - go to My Computer -> Local Disk C: -> Windows (folder) -> System32 -> SPOOL -> Drivers
    - rename w32x86 folder to 'backup'
    - go back to the previous page (you'll usually see Drivers, Printers, PrtProcs)
    - go to prtprocs and rename the w32x86 folder to 'backup'
    - restart the computer
     
    - after restart, run the installer.. (during the installation, it will prompt you to connect the printer and that's the only time that you'll reconnect it back)
     
    ============
     
    if in case you've done all of these (most likely the printer will print the test page but not your usual documents).. that way, it's with the firewall.. (norton/mcafee have their own firewall permissions) and you can try disabling those, just to isolate the problem.. after disabling that, restart the computer then try printing again. =)
  • K

    karbob34

    3 Posts

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    Posted November 25th, 2007 15:00

    Thank you very much for the response. I think my problem is almost solved. Now, when I go to print, I get an error message saying that there is a problem with 'dlbujswx.exe'. But, when I close this error message, my job starts to print successfully. Just wondering if you know how to solve this error. Thank you.
  • S

    Shaela

    25 Posts

    177

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    Posted November 25th, 2007 20:00

    hmm.. were there any errors during installation?
     
    you can try reinstalling the software for the last time because usually for those types of errors, reinstalling will fix those.. :smileywink:
  • K

    karbob34

    3 Posts

    177

    0

    Posted December 12th, 2007 19:00

    Shaela,
     
    I thought I would come back to the "well" one more time since you have been so helpful.
     
    My printer is now officially working fine without the error message. However, I can not use the fax or scan functions. Nothing at all happens when I try use these functions. I get an error message on my printer's screen that says "The All In One did not respond....please check for messages on your computer screen" 
     
    Help?? thanks

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