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BxLady1955
4 Posts
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6599
August 25th, 2014 16:00
Dell 715V printer
I recently upgrade from Windows 7 to 8.1. At first I had problems with the printer but once I reinstalled the printer all was fine until a week ago. Now it does not print and I cannot figure out why. The only message I get is on the upper right hand corner it says "Printer Error" and that is all. I don't know what else to do. I am not a tech person so this is very frustrating for me. The other features of the printer are fine, i.e, making copies, scanning. To complicate matters the machine has been out of warranty since April of this year. Any suggestions?
BxLady1955
4 Posts
296
0
Posted August 26th, 2014 19:00
I installed over windows 7 which I purchased from Best Buy.BxLady1955
4 Posts
296
0
Posted August 27th, 2014 17:00
64 bit Dell studio 17 Laptop purchased in 2010.BxLady1955,
There are many Studio 17 laptops. If you're not sure of the model, Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
The issue is the drivers need to be installed in the correct order or some items attached to your computer may not work correctly.
When you reinstalled the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Start with the Dell System Software and the chipset drivers and follow the list.
Rick
PudgyOne
11 Legend
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30315 Posts
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106638 Points
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Posted August 26th, 2014 10:00
BxLady1955,
You said...
Was the operating system installed from a clean installation or did you install Windows 8.1 on top of the Windows 7 Operating system?
Rick